Universal Advice Service
Overview
Summary, notice description and lot information
Barnsley Metropolitan Borough Council has successfully completed the procurement process for the "Universal Advice Service" contract, aimed at supporting citizens with a wide range of issues, including providing British Sign Language services for the deaf community. This contract, awarded through an open procedure, falls under the 'Health and social work services' industry category and was signed on 14 July 2025. The service will be operational from 1 September 2025 to 1 September 2028, with a possible extension up to 2030.
The contract's total value stands at £349,815, and it is being delivered by Barnsley & District Citizens Advice Bureau in Barnsley, South Yorkshire. This tender presents a valuable opportunity for businesses in the advice service industry, especially those with ASQ accreditation or interested in engaging with the community by offering essential services. Businesses that focus on delivering free, impartial, and independent advice on subjects such as debt management, welfare, housing, and employment, and provide innovative solutions for aiding the deaf community will find this project particularly align with their expertise.
Additionally, social enterprises and small to medium-sized enterprises (SMEs) in the healthcare and social work services sectors may find this tender aligns with their growth and service delivery capacities.
The Council is looking to procure a contract for the provision of an ASQ accredited advice service provider to deliver universal advice and information to the citizens of Barnsley and a dedicated British Sign Language provision for the deaf community. The aims of the service will be to: (a) deliver advice and information to citizens of Barnsley who seek assistance with a wide range of issues which promotes individuals independence and well-being, including promoting opportunities for individuals to return into employment and/or training, where appropriate. (b) provide a British Sign Language service to replicate this offer to the local deaf community.
The objective of the service is to deliver free, confidential, impartial and independent advice to enable local residents to deal with a wide range of issues, including debt and money advice, welfare benefits, housing, utilities, relationships, employment and consumer issues.
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The contract period is three years.
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