Victim Services
Overview
Summary, notice description and lot information
The Police and Crime Commissioner for Gwent recently completed the procurement process for a contract titled "Victim Services," which falls under the "Public order and safety" industry category. This contract is intended to support adults, children, and young people in the Gwent region who have been victims or witnesses of crime. The services provided aim to help these individuals cope with the immediate impact and recover from their experiences.
The procurement was carried out using the open procedure method, representing a competitive form of tendering that encourages transparency. The contract was signed on 28th April 2025 and has a value of £1,234,555.64. The procurement process spanned from the tender initiation in October 2024 to the award and contract completion in April 2025.
This contract provides significant opportunities for businesses focused on supporting victims of crime, particularly those offering services that address emotional and practical recovery needs. Organisations with expertise in trauma-informed, needs-led support services will find this opportunity especially suited to their skills. The procurement encouraged submissions from SMEs, with VICTIM SUPPORT successfully securing the contract.
The contract supports business growth by engaging suppliers in a stable, long-term project ending on 31st March 2030. Additionally, the potential for renewal offers competitive businesses a chance to establish an ongoing relationship with the Police and Crime Commissioner for Gwent, enhancing their portfolio and expertise in the public safety sector.
The Police and Crime Commissioner for Gwent is seeking Contractor(s) to provide a Service to enable adults, children and young people and their supporting family members who have been victims or witnesses of crime, to cope with the immediate impact of their experience and recover as fully as they are able from such experiences. The Service shall be available to residents of the Force area, to both adults aged 18 and over and children and young people up to the age of 18, where they have been a victim or witness of a crime, or have been affected by a crime experienced by a relative or friend. This shall also include temporary residents visiting or studying in the Force area.
Police and Crime Commissioners across England and Wales were given the power and budget to determine local victims' services in 2012. Annually, the Gwent Police and Crime Commissioner receives a Victim Services Support Grant from the Secretary of State for Justice to provide or commission local victim support services to ensure that victims of crime are able to receive and access the support they need to cope with, and as far as possible recover, from the effects of crime. Within the Gwent Police and Crime Plan 2021-2025 the Commissioner has made supporting victims and protecting the vulnerable a priority. The Service shall support adults and children who have been affected by crime, either as a victim of crime or as a family or friend of a victim of crime. The Service shall provide emotional and practical support to enable Service Users to cope and recover from the harm they have experienced. The primary aim of the Service is to enable adults, children and young people and their supporting family members who have been victims or witnesses of crime to cope with the immediate impact of their experience and recover as fully as they are able from such experiences. The Contractor shall deliver the main objectives of the Service which are to: i. Work with victims to understand the impact of the incident ii. Support victims to address the impact of crime iii. Support and improve victims experience of the criminal justice system iv. Provide trauma informed, needs led support to victims v. Provide a Service that identifies and adapts to a victim's protected characteristics and diversity needs vi. Provide visible, accessible, clear, good quality information about the support options to victims in Gwent vii. Ensuring that mechanisms are in place to listen to and receive feedback from Victims
Procurement Classification
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Contract Values
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The contract period is five years.
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Awarded Supplier
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Documents & Links
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