Inspection and compliance5:05
Family on the Same Double-Up Call? It's Allowed. Here's the Problem

Two members of the same family working together on a double-up call is allowed. This video explains the problems it can cause for the person being supported and for your service, and what to put in place.
In this video
Want help with this?
Tell us where you are now and we will tell you honestly what it will take, and what we would do first.
More on inspection and compliance
All inspection and compliance videos
4 minutes 39 secondsCare Notes: Don't Make This Mistake. A Coroner Found It in Her FileInspection and compliance
4 minutes 18 secondsCQC Inspectors Are Looking For This, And It's Not In Your FilesInspection and compliance
16 minutes 2 secondsHow to Get Outstanding at CQC: The 3.5% Secret (2026)Inspection and compliance
14 minutes 34 secondsThe Secret to a Well-Led CQC Rating: Are You Answering This Question?Inspection and compliance
13 minutes 2 secondsIs Your Governance Real? How to Prove It to the CQCInspection and compliance
13 minutes 49 secondsThe 10 Types of Abuse: Is Your Care Agency Ready for 2026?Inspection and compliance