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Awarded· 10 Sept 2025

Adult Crash Pad & ERT Service

Black Country Healthcare NHS Foundation Trust · Wolverhampton, West Midlands

Black Country Healthcare NHS Foundation Trust has awarded Adult Crash Pad & ERT Service. It is a contract for learning disability and autism in Wolverhampton.

Source: Find a Tender, published 16 Oct 2025. Details are refreshed every 30 minutes.

Key dates

  1. 2025

    Contract awarded

    Complesso

  2. 2025

    Award notice published

    Award Notice · 09:37

    View notice
  3. 2025

    Tender notice updated

    Tender Notice · 07:56

    View notice
01

About this tender

In brief

Black Country Healthcare NHS Foundation Trust has awarded Adult Crash Pad & ERT Service. It is a contract for learning disability and autism in Wolverhampton. The contract went to Complesso. It was awarded on 10 September 2025. The contract value is £600,000.

It is run as an award procedure without prior publication of a call for competition. Find a Tender published it on 16 October 2025. The notice number is 065770-2025. The OCDS ID is ocds-h6vhtk-059c01.

Summary of the contracting process

The Black Country Healthcare NHS Foundation Trust has awarded a contract for the Adult Crash Pad & ERT Service under the Health Care Services (Provider Selection Regime) Regulations 2023. This service will support adults with learning disabilities and autism across Dudley, Sandwell, Walsall, and Wolverhampton. The contract, valued at £300,000 annually with a 12-month extension option, was awarded to Complesso Limited on 13th October 2025.

The procurement method implemented was a limited award procedure without prior publication of a call for competition, focusing on quality, innovation, and service sustainability. This initiative marks the implementation of the Learning Disabilities and Autism Emergency Response Team (ERT) and Crisis (Crash Pad) service. It opens avenues for collaboration with the NHS and local authorities, thereby enhancing service sustainability and community integration.

Companies providing emotional support, therapeutic interventions, and crisis management could find substantial growth prospects, especially those able to offer 24-hour support and rapid response capabilities.

The notice in full

The Learning Disabilities and Autism (LDA) Emergency Response Team (ERT) and short stay crisis (Crash Pad) service aims to support and accommodate adults with a diagnosed learning disability and autistic adults across the four Black Country localities - Dudley, Sandwell, Walsall and Wolverhampton.

The LDA ERT and Crash Pad can provide additional skill and capacity to work intensively across the Black Country localities to a small cohort of individuals, and will be involved in undertaking a range of activities which aim to provide support during a crisis to reduce the risk of mental health deterioration and the likelihood of behaviour that challenges, which may lead to long term restrictions of liberty, placement breakdown or hospital admission.

This can include delivery of emotional support, befriending, observation and engagement or rehabilitation techniques or interventions designed by professionals.

Lots (1)

  1. 01

    Lot 1Cancelled

    This notice is an intention to award a contract under the most suitable provider process. Approx lifetime value of the contract is PS600,000 for 1 year with option to extend for 1 year. This is an existing service, with a new provider.

    The aim of the LDA Hospital Avoidance Pathway Learning Disabilities is to support and accommodate adults with learning disabilities and autistic adults by providing 24 hour access to the ERT and Crash Pad, and to work with existing BCHFT community health services, local authority services and the wider system by:

    • Preventing/reducing harm and behaviours described as challenging,
    • Support for crisis interventions, placement breakdown and mental health deterioration,
    • Working collaboratively with all stakeholders to promote and maintain an individuals' mental health and well-being
    • Where possible, avoiding hospital admission by supporting people with complex needs to remain in community settings. Working with the person in their own residence, preventing the need for the use of restrictive practices, inpatient services and out-of-area/residential placements. This will include at a local level all relevant services, including schools and care/support providers.
    • Support for people to transition back out of hospital into community settings.
    • Provide emergency access to short stay crisis accommodation, supporting citizens in a robust way, informing care planning to help determine and inform future support and accommodation and where possible support to return to their usual accommodation, family home or any other longer term provision. The outline for the ERT is as follows:
    • Responding to emergency calls from BCHFT Commissioning and Case Management Team 24 hours a day, 7 days a week. The response time will be 2 to 4 hours
    • Managing crisis and supporting people in their existing home environments alongside existing services (IST, CRHT, HTT etc),or wherever the person is at the time
    • Supporting the social care economy by enhancing community providers by enabling additional capacity, advice and guidance at short notice
    • Providing emotional support and implementing therapeutic interventions as determined by professionals
    • Providing additional support for those admitted short term to acute and locked rehabilitation settings
    • Liaising with local authorities, ICB's and other public agencies
    • Assessment and review of individual care and support needs
    • Liaising with CQC & local Safeguarding Teams as and when required
    • Attending enhanced MDT's or C(E)TR's as required, or when potential support may be required
    • Supporting transition to and from inpatient settings and other settings as determined by the clinical teams.
    • Support will be based on personalised consider reasonable adjustments in line with the individual's ability, needs and preferences
    • The service will provide short term interventions and support, whilst planning for long term support
    • Providing reports/evidence and data as agreed with the lead commissioner/clinician/case manager
    • Participating in follow up MDT's with key stakeholders.
    • Communicating with the individual using the service and their families re: changes to short term care and support, advocating in meetings and ensuring the person's voice is heard
    • Supporting the individual to access the crash pad if determined and agreed by the commissioning and case management team. The outline for the short stay crisis provision (crash pad) is as follows:
    • Access to 2 immediate beds available (dependent on age and risk matching) for a period of up to 14 days - BCHFT and the 4 Black Country Local Authorities are able to make a decision for an extension if required, following appropriate risk assessments and consideration to blocking the crisis provision for further admissions.
    • Crisis beds are designed to support risk management, support further assessments, and facilitate appropriate discharges where inappropriate/unnecessary admission has occurred whether this be to an inpatient provision, A&E, acute hospitals, police custody, or as a means to avoid the admission to any of these areas.
    • Availability and access to the crash pad will be within 8 hours from referral.
    • The appropriateness of using the crash pad will be guided by the clinical teams and/or social care teams to identify when a citizen would benefit from the service and as a means to avoid to avoid hospitalisation or a breakdown in their usual living circumstances.
    • The use of the crash pad may also be identified via a CeTR, LAEP, urgent or enhanced MDT
    • Consideration and support will be given to the person's wishes and goals at all times, throughout their stay at the crash pad
    • Exclusive use for citizens who are the responsibility of BCHFT All use of the crash pad is to be agreed by the LDA commissioning and case management team.
02

Key facts

Every field the notice carries. Anything it leaves blank is listed under its table.

Contract

Service
Learning Disability and Autism Support
Procurement type
Standard
Category
Services
Contract period
Not specified - Not specified
Lots
1
Awarded to
Complesso
Number of suppliers
1

Procedure

Notice type
Tender Notice
Procurement method
Limited
Procedure
Award procedure without prior publication of a call for competition
Current stage
Award
Stages so far
Tender, Award
Published on
Find a Tender Service
Awardee scale
SME

Values

Contracts value
£600,000

Not stated in the notice: tender value, lots value, awards value.

Status

Tender
Complete
Lots
Cancelled
Awards
Active
Contracts
Active

References

Find a Tender notice
065770-2025
Open Contracting ID
ocds-h6vhtk-059c01
CPV code
85100000 - Health services; 85144000 - Residential health facilities services
CPV division
85 - Health and social work services
03

Location

Black Country Healthcare NHS Foundation Trust is based in Wolverhampton. The area the service covers can be wider, so check the notice and the lots.
Local authority
Wolverhampton
Town
Wolverhampton
Postcode
WV1 1SH
Electoral ward
St Peters
Constituency
Wolverhampton West
Delivery area
Dudley, TLG37 Sandwell, TLG38 Walsall, TLG39 Wolverhampton
Region
West Midlands
Sub-region
Wolverhampton
Area
West Midlands
Country
England
04

Buyer and supplier

Contracting authority

Organisation
Black Country Healthcare NHS Foundation Trust
Category
Services
Address
Wolverhampton, WV1 1SH · West Midlands · England

Not stated in the notice: contact, phone.

Awarded supplier

Supplier
Complesso
Awardee scale
SME
Number of suppliers
1
Awards value
Not stated
05

Documents and links

Official sources for this notice. The tender pack itself sits on the buyer's portal.
06

Questions about Adult Crash Pad & ERT Service

Who won the Adult Crash Pad & ERT Service contract?

Black Country Healthcare NHS Foundation Trust awarded the contract to Complesso on 10 September 2025.

How much is the Adult Crash Pad & ERT Service contract worth?

The contract value is £600,000.

Who is the buyer for Adult Crash Pad & ERT Service?

Black Country Healthcare NHS Foundation Trust, based in Wolverhampton, West Midlands.

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