CBC-1807-T-TH EDT Contact Centre

Central Bedfordshire Council is currently overseeing a competitive tender process to appoint an independent provider to manage the Emergency Duty Team (EDT) Contact Centre. This service, categorised under customer-care services, focuses on providing out-of-hours emergency social work services, with critical coverage extending to Bedford and Luton Borough Councils. The tender process follows an open procedure with the submission deadline set for 18th July 2025 at 12:00 PM.

Operating 365 days a year, the service aims to safeguard individuals at risk across multiple regions including the United Kingdom, British Overseas Territories, and Europe. The contract is set to commence on 1st October 2025 and will conclude on 30th September 2027. The procurement offers promising opportunities for businesses specialising in customer-care and social work services, particularly those with experience in managing emergency response services.

Firms with a robust framework for child and adult safeguarding, paired with a capacity to deliver under dynamic conditions, are well-suited to compete. As the council seeks an independent operator, this tender could facilitate significant business growth and exposure, especially for businesses looking to expand their footprint within public sector contracts. The open procedure allows for a diverse range of providers to showcase their competencies in delivering such essential services effectively.