COV - Healthwatch Coventry Service and Independent Health Complaints Advocacy Service

Coventry City Council has awarded the contract for the Healthwatch Coventry Service and Independent Health Complaints Advocacy Service (IHCAS) to Citizens Advice Mid Mercia. This procurement, falling under the health and social work services industry category, focuses on providing two key independent services for the Coventry area. Initially, the council attempted an open tender process in July 2024, which closed in September 2024 without receiving any suitable bids.

Following this, a negotiated procedure without prior publication was conducted, resulting in the award on 11th April 2025. The contract, valued at £532,921, aims to meet the statutory duties and requirements specified by the council and is now actively implemented in Coventry, UKG33 region. This tender presents a substantial business growth opportunity for organisations in the social enterprise sector who can provide comprehensive health and advocacy services.

Companies with expertise in delivering both Healthwatch services and independent health complaints advocacy, perhaps via a hosted model or as a standalone entity, will find this contract particularly suitable. Given the specified need for a single provider to manage both services, organisations with a strong foundation in governance, partnerships, service delivery, and financial stability are well-suited to benefit from such procurement opportunities. This contract signifies a notable investment in public health services, ensuring accessibility and quality of care and advocacy within the Coventry community.