Direct Payments Support & Payroll Service
Overview
Summary, notice description and lot information
The London Borough of Bromley has completed the procurement process for the "Direct Payments Support & Payroll Service," addressing health and social work services within the locality of Bromley, UK (region UKI61). This procurement specifically involved a direct award contract due to the urgent insolvency of the existing supplier, necessitating a replacement supplier to ensure continuity of service. The contract, valued at GBP 676,800 gross and GBP 564,000 net, was awarded to The Disability Syndicate, a large-scale supplier located in Derby.
The contract commencement date is set for 11th November 2025, with a completion date of 10th November 2027. The procurement follows the legal basis outlined in the Procurement Act 2023 and falls under the 'light touch' regime, with a focus on community, social, and personal services. This tender presents substantial growth opportunities for large organisations with expertise in payroll and support services for individuals with social care needs, particularly those with experience in providing flexible services that adapt to client requirements.
Companies classified under voluntary, community, and social enterprises (VCSE) may find this contract aligns with their capabilities, especially given the need for providers to hold and manage finances for vulnerable clients. The urgent direct award underlines the demand for capable suppliers who can deliver reliable and adaptable support swiftly, offering a notable opportunity for businesses aiming to establish or expand their presence in public sector health and social service contracts.
The Service will enable clients to maintain day to day control of their money and support packages; have the opportunity to make informed choices about how their eligible care needs are met, and how best to match available resources to meet their needs. The Service must be flexible to meet the changing needs of clients. The payroll element of the Service is currently managed in two (2) ways: * Basic service - Clients submit signed time sheets and the payroll provider calculates pay information; * Holding service - in addition to undertaking the payroll calculations, the Provider holds monies on behalf of more vulnerable and less able clients and make the payments on behalf of the client.
The current provider has advised that they are insolvent. The Council needs to put in a new supplier to support individuals to continue with their Direct Payments and employment of their Personal Assistants. In accordance with Schedule 5 of the Procurement Act 2023, the Council is awarding a contract via a Direct Award on the grounds of extreme emergency as set out in the Act.
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The contract period is two years.
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