Enhanced Recovery Worker Service
Overview
Summary, notice description and lot information
The NHS Norfolk and Waveney Integrated Care Board has completed the procurement process for the "Enhanced Recovery Worker Service," valued at £2,311,471. This service, categorized under health services, focuses on providing recovery support within the UK regions UKH14-UKH17. The formal contract was signed on 19th December 2025, directly awarded without prior publication calling for competition, adhering to the Health Care Services Provider Selection Regime Regulations 2023.
The project is a collaborative initiative involving care navigators within the Primary Care Networks (PCN) and aims to enhance recovery journeys by adhering to the biopsychosocial model, alongside extending support to families and carers. The service is set to run from 1st July 2025 to 31st July 2026. This awarded tender presents significant opportunities for businesses specializing in healthcare services, particularly those with expertise in integrated care and mental health support.
With Norfolk and Waveney Mind as the supplier, companies with experience in interdisciplinary collaboration and innovative health service delivery could find partnership or subcontractor opportunities. The focus on improving access, reducing health inequalities, and social value in the tender criteria makes it an attractive prospect for enterprises committed to sustainability and community impact within the healthcare sector in the UK.
The service was originally awarded following an Expression of Interest. The Recovery Workers are first contact practitioners and referral is made from care navigators within the PCN. An initial face to face meeting with the service user establishes their goals regarding support and establishes the recovery journey for each individual, following the biopsychosocial model.
The service operates during standard PCN network operating hours and also supports family and carers by providing advice.
The service was originally awarded following an Expression of Interest. The Recovery Workers are first contact practitioners and referral is made from care navigators within the PCN. An initial face to face meeting with the service user establishes their goals regarding support and establishes the recovery journey for each individual, following the biopsychosocial model. The service operates during standard PCN network operating hours and also supports family and carers by providing advice. Norfolk & Waveney ICB intend to award a contract to an existing provider following PSR direct award process C. The lifetime value of the contract is PS2,311,471 This service will run from 1st July 2025 to 31st July 2026 across Norfolk & Waveney ICB area.
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