Healthwatch Wakefield
Overview
Summary, notice description and lot information
The public procurement process for the Healthwatch Wakefield service, managed by The Council of the City of Wakefield, aims to improve health and social care services within the Wakefield district. This service aligns with national standards set by Healthwatch England and includes a statutory role in empowering local participation, particularly from under-represented groups. The procurement category is services under CPV code 85000000, health and social work services, located in the UKE45 region.
The procurement utilised an Open Competitive Light Touch Regime Procedure under CPR 2015, with two bids received, resulting in an award to Healthwatch Wakefield Ltd. This contract commenced on 1st October 2025 and will initially run for three years, with the potential to extend up to ten years, concluding in 2035. This tender presents significant opportunities for business growth by offering a considerable contract valued at £295,305 per annum. Businesses specialising in health and social care services, particularly those with experience in community engagement and advocacy, would be well-suited to compete for such contracts.
Small and medium-sized enterprises (SMEs) focusing on empowering diverse community voices and supporting public involvement in health service commissioning and delivery could gain considerable traction by participating in this procurement process.
Healthwatch Wakefield is a statutory service which influences and shapes the improvement of Health and Social Care services in Wakefield district or accessed by Wakefield district residents. It follows national standards set by Healthwatch England and is designed to empower local people to influence services. It promotes greater patient and public involvement by actively encouraging participation from residents, particularly seldom heard and under-represented groups such as young people and those facing health inequalities, to ensure diverse voices are represented.
Additionally, it strengthens the role of the public in the commissioning, delivery, and scrutiny of local services. The service will also provide a Wakefield Independent Health Complaints Advocacy Service; a free, independent, and impartial service. The core purpose of the Independent Health Complaints Advocacy Service is to ensure that people who use local NHS services have access to the support they need to clarify and articulate their concerns, to navigate the complaints process and to pursue a resolution to the satisfaction of the people using services or the exhaustion of the process.
The Service will play no role in relation to matters where a complainant determines to resort to direct legal action other than appropriate signposting.
The process undertaken for the procurement of the Healthwatch Wakefield service was an Open Competitive Light Touch Regime Procedure under CPR 2015. The objective of the procurement process was to appoint a single supplier to provide the Healthwatch Wakefield Service. The Healthwatch Wakefield service will also signpost local people with any complaints they may wish to progress in relation to Social Care and/or an NHS service provision to the Wakefield Independent Health Complaints Advocacy Service, which will be provided under the umbrella of the Healthwatch Wakefield Service. The contract will commence 1st October 2025 with an initial term of 3 years; therefore the expiry date will be 30 September 2028. The Council may extend the Contract by up to a further 7 years, making the final possible expiry date 30 September 2035
Open LTR Procurement Procedure
Procurement Classification
Notice type, method, and CPV codes
Contract Values
Financial information and value estimates
The contract period is three years.
Key Dates
Publication, submission, and award timeline
Notice Status
Current status of tender, lots, awards, and contracts
Contracting Authority
Buyer organisation and contact details
Awarded Supplier
Supplier who was awarded this contract
Documents & Links
External resources and data downloads
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector.
Need help with your tender submission?
Our expert team can help you prepare a winning bid. Get professional support from CareSync Experts.
Get in touch with our team at Care Sync Experts today for a consultation.
Email: hello@caresyncexperts.co.uk
Phone: 0333 577 0877
Contact UsBidding for contracts like this
Other tenders in Wakefield
- Community Support and Social Recovery - NHS West Yorkshire Integrated Care Board (Leeds Health and Care Partnership) in Wakefield
- DN760223 Rowan Tree Primary School - Autism and Communication Services in Wakefield
- Community Musculoskeletal Service - NHS West Yorkshire Integrated Care Board - Bradford District and Craven Health & Care Partnership - Ref_ con_5795 in Wakefield
- NHS West Yorkshire ICB - Night Owls Service in Wakefield
- 2025-28 Physical health of people with severe mental illness (SMI) in Wakefield
- 2025-27 Crisis Cafe Wakefield - NHS West Yorkshire ICB in Wakefield