NHS West Yorkshire ICB - Night Owls Service

NHS West Yorkshire Integrated Care Board (ICB) has completed a procurement process for the Night Owls Service, a crisis overnight support service for children and young people experiencing a mental health crisis in West Yorkshire. This service operates online, providing overnight crisis support through a direct access line offering advice, triage, assessment, support, and signposting. This contract, classified under Health Services (CPV code 85100000), was awarded following a Direct Award Process under the Health Care Services (Provider Selection Regime) Regulations 2023, bypassing the usual Public Contracts Regulations 2015.

The contract, valued at £480,000, spans from 1st April 2025 to 31st March 2027. The decision was signed off by an Assistant Director of Contracting, ensuring no conflicts of interest were present. This tender presents significant growth opportunities for businesses specialising in health services, particularly those experienced in providing crisis support and mental health services to young people.

Companies with expertise in delivering high-quality, responsive, and comprehensive mental health support under contractual and regulatory settings would find this project highly suitable. The incumbency of Leeds Survivor Led Crisis Service suggests that businesses with a proven track record of delivering consistent and effective mental health crisis interventions may have strategic advantages. The direct award method underscores the importance of strong past performance and reliability in winning such contracts.