Home Support - Principal Provider South Norfolk

Norfolk County Council, a sub-central government authority based in Norwich, has concluded the procurement process for the "Home Support - Principal Provider South Norfolk" contract, under a competitive flexible procedure. This procurement, which falls under the industry category of health and social work services, aims to appoint principal providers for home support services across four Primary Care Networks (PCNs) in South Norfolk, namely Mid Norfolk, Breckland, Kett's Oak, and SNHIP. The selective procurement method adhered to a light-touch regime.

The contracts were awarded on 19 November 2025, with an estimated start date between January and April 2026 and a completion expectancy of January 2031, extendable by up to five years at the council's discretion. The total contract value is estimated at approximately £111 million gross, across four lots. This contract presents significant business growth opportunities for service providers specializing in health and social care.

Small and medium-sized enterprises (SMEs), such as First Choice Home Care Ltd and Norvic Healthcare (Anglia) Limited, are well-suited to competently deliver the home support services in these PCNs. The well-defined structure and competitive procedure not only allow these regional businesses to expand their service offerings but also enable them to establish a strong presence in the local community by enhancing service delivery standards. With the provision capped at one contract per bidder, this procurement strategy encourages a diverse pool of competent suppliers, fostering a competitive environment that benefits both service providers and the communities they serve.