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Awarded· 24 Jun 2018

Integrated Urgent Care Service

NHS Suffolk and North East Essex Integrated Care Board · Ipswich, East of England

NHS Suffolk and North East Essex Integrated Care Board has awarded Integrated Urgent Care Service. It is a contract for other health and social care in Ipswich.

View the official noticeOCDS data

Source: Find a Tender, published 9 Oct 2025. Details are refreshed every 30 minutes.

Key dates

  1. 2018

    Contract awarded

    Practice Plus Group Urgent Care

  2. 2025

    Award notice updated

    Award Notice · 08:42

    View notice
01

About this tender

In brief

NHS Suffolk and North East Essex Integrated Care Board has awarded Integrated Urgent Care Service. It is a contract for other health and social care in Ipswich. The contract went to Practice Plus Group Urgent Care. It was awarded on 24 June 2018. The contract value is £90,589,775.

Find a Tender published it on 9 October 2025. The notice number is 063553-2025. The OCDS ID is ocds-h6vhtk-05ab3c.

Summary of the contracting process

The NHS Suffolk and North East Essex Integrated Care Board (ICB) recently issued a contract modification notice for the "Integrated Urgent Care Service," classified under the health services sector (CPV 85100000). This modification pertains to a Provider Selection Regime under the Health Care Services (Provider Selection Regime) Regulations 2023, excluding the applicability of the Public Contracts Regulations 2015.

The procurement involves services that include a Conveyance Avoidance Helpline and an Unscheduled Care Coordination Hub, aimed at improving patient care and reducing emergency department reliance. These services are set to continue until 31st October 2025. The contract was initially signed on 25th June 2018, with services delivered in the UKH14 and UKH34 regions in the United Kingdom.

Large-scale healthcare providers like Practice Plus Group Urgent Care Ltd, who have already been active suppliers, can benefit from continuing and expanding services under this framework.

The notice in full

The notice has no description. Open the official notice for the full details.

Lots (1)

  1. 01

    Lot 1

    Permanent funding for the following services for the duration of the contract (6 months to October 2025) Conveyance Avoidance Helpline: This helpline is available to ambulance crews-on-scene and allows them to get advice on options for treating patients on scene or using services other than ED.

    Unscheduled Care Coordination Hub: This service takes cases from the 999 stack and reviews them to see if there are any other options for treatment, including other services, that mean that the patient will not need conveying to ED.

02

Key facts

Every field the notice carries. Anything it leaves blank is listed under its table.

Contract

Service
Other
Procurement type
Standard
Category
Services
Contract period
Not specified - Not specified
Lots
1
Awarded to
Practice Plus Group Urgent Care
Number of suppliers
1

Procedure

Notice type
Award Notice
Current stage
Award
Stages so far
Award
Published on
Find a Tender Service
Awardee scale
Large
Buyer's portal
In-Tend

Not stated in the notice: procurement method.

Values

Contracts value
£90,589,775

Not stated in the notice: tender value, lots value, awards value.

Status

Awards
Active
Contracts
Active

Not stated in the notice: tender, lots.

References

Find a Tender notice
063553-2025
Open Contracting ID
ocds-h6vhtk-05ab3c
CPV code
85100000 - Health services
CPV division
85 - Health and social work services
03

Location

NHS Suffolk and North East Essex Integrated Care Board is based in Ipswich. The area the service covers can be wider, so check the notice and the lots.
Local authority
Ipswich
Town
Ipswich
Postcode
IP1 2BX
Electoral ward
Gipping
Constituency
Ipswich
Delivery area
Suffolk CC, TLH34 Essex Haven Gateway
Region
East of England
Sub-region
Ipswich
Area
Suffolk
Country
England
04

Buyer and supplier

Contracting authority

Organisation
NHS Suffolk and North East Essex Integrated Care Board
Category
Services
Contact
Caryn Akers
Address
Ipswich, IP1 2BX · East of England · England

Not stated in the notice: phone.

Awarded supplier

Supplier
Practice Plus Group Urgent Care
Awardee scale
Large
Number of suppliers
1
Awards value
Not stated
05

Documents and links

Official sources for this notice. The tender pack itself sits on the buyer's portal.
06

Questions about Integrated Urgent Care Service

Who won the Integrated Urgent Care Service contract?

NHS Suffolk and North East Essex Integrated Care Board awarded the contract to Practice Plus Group Urgent Care on 24 June 2018.

How much is the Integrated Urgent Care Service contract worth?

The contract value is £90,589,775.

Who is the buyer for Integrated Urgent Care Service?

NHS Suffolk and North East Essex Integrated Care Board, based in Ipswich, East of England. The named contact is Caryn Akers.

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