Mental Health Outreach Support for Complex Needs Housing - Multidisciplinary Team
Overview
Summary, notice description and lot information
Hertfordshire County Council has concluded a direct procurement process to engage Herts Mind Network for the provision of a Mental Health Outreach Support service aimed at addressing complex needs in housing through a multidisciplinary team approach. The procurement, tagged under social work services without accommodation, falls within the light touch regime and involves a direct award without competition, as it is below the threshold. The service, set to be delivered across various districts in Hertfordshire, began on 22nd September 2025 and will run until 31st March 2026, with the possibility of a one-year extension.
The overall contract value is £521,000, and it aims to assist adults aged 18 and over who are experiencing homelessness and multiple disadvantages. This procurement creates significant opportunities for large-scale businesses specialising in social work and mental health services, especially those experienced in community outreach and support service delivery. The contract's emphasis on customisable support, anchored in practical and emotional interventions, demands collaboration with entities capable of deploying agile outreach teams capable of working across diverse community settings.
Enterprises that can offer expansive community engagement, professional development in mental health, or those capable of effective networking with existing services and agencies, will find this opportunity particularly well suited to their growth aspirations.
The Service will be free at the point of use and will support single adults aged 18 and over experiencing homelessness and multiple disadvantage. This preventative service will provide a range of individually tailored interventions, centring upon a case management model achieved through an assertive community outreach approach. The service will be countywide across the area of Hertfordshire primarily delivered in a 'dual district' model, with outreach staff aligned to the following areas in the following format:-
- Broxbourne / East Hertfordshire
- Dacorum / Hertsmere
- North Hertfordshire / Stevenage
- St Albans / Welwyn Hatfield
- Three Rivers / Watford It is expected support will be delivered in some of the following ways:
- Outreach in community settings, including individuals' homes.
- Advice and information
- Peer support groups
- Community hubs
- Telephone, email and other virtual/digital support
- Supporting other services/ support groups The support will be tailored to the needs of the individual but will include:
- Emotional and practical support for individuals
- Support to solve real-life problems including housing and debt
- Help to improve health and wellbeing
- Onward referrals to other services and support to access other services
- Support to access advice and information on education and careers
- Help to reduce episodes of crisis and support recovery
- Support to access existing community-based services and agencies
- Help to build confidence, self-esteem and life skills
- Support to create and build new social networks Flexible and person-centred Service, building skills and strengths of the Service User to enable them to better manage their needs.
N/A
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The contract period is one year.
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