Multiple and Complex Needs Support Service
Overview
Summary, notice description and lot information
Southend-on-Sea City Council plans to initiate an open procurement process for the "Multiple and Complex Needs Support Service" aimed at helping individuals overcome various challenges such as homelessness and mental health issues. This tender falls under the health and social work services category and focuses on providing comprehensive support to those in need. The procurement process currently stands at the planning stage with a projected contract period starting on 1st April 2026 and concluding on 31st March 2029, with potential extensions up to 2032.
A preliminary market engagement session was hosted on 30th May 2025 to assist in the design of the service model, highlighting the commitment to transparency and competitiveness in the procurement process. This tender represents a significant business opportunity, particularly for organisations experienced in delivering health and social services. The contract supports a proactive, outcome-focused approach that leverages collaboration with key agencies.
Businesses specialising in intensive support for vulnerable populations, including SMEs and VCSEs, are well-suited to compete, given the complex service requirements. The overall estimated contract value over a 10-year period is around £6 million, making it an attractive proposition for service providers aiming to expand their footprint within the public sector and actively contribute to social welfare improvements in Southend-on-Sea.
Southend-on-Sea City Council (the Council) may be seeking to appoint a suitably qualified organisation, to deliver an effective, outcome-focussed service which enables and empowers people with multiple and complex needs to overcome them and live healthy and independent lives on behalf of the Council. Further required detail on any related process will be made available in due course, if applicable. All information in this notice is subject to change depending upon the future defining of the Council's requirements, in relation to establishing best value.
This includes, but is not limited to, the method used to procure the contract, duration of the contract and the possible extensions. This notice should have been published previously; however, due to an administrative oversight, it was not. Once the issue came to our attention, we took immediate steps to rectify the situation.
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Procurement Classification
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Contract Values
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The contract period is three years.
Key Dates
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Notice Status
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Awarded Supplier
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Documents & Links
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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector.
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