Multiple and Complex Needs Support Service

Southend-on-Sea City Council plans to initiate an open procurement process for the "Multiple and Complex Needs Support Service" aimed at helping individuals overcome various challenges such as homelessness and mental health issues. This tender falls under the health and social work services category and focuses on providing comprehensive support to those in need. The procurement process currently stands at the planning stage with a projected contract period starting on 1st April 2026 and concluding on 31st March 2029, with potential extensions up to 2032.

A preliminary market engagement session was hosted on 30th May 2025 to assist in the design of the service model, highlighting the commitment to transparency and competitiveness in the procurement process. This tender represents a significant business opportunity, particularly for organisations experienced in delivering health and social services. The contract supports a proactive, outcome-focused approach that leverages collaboration with key agencies.

Businesses specialising in intensive support for vulnerable populations, including SMEs and VCSEs, are well-suited to compete, given the complex service requirements. The overall estimated contract value over a 10-year period is around £6 million, making it an attractive proposition for service providers aiming to expand their footprint within the public sector and actively contribute to social welfare improvements in Southend-on-Sea.