NHS 111 Crisis Text Service
Overview
Summary, notice description and lot information
The South London and Maudsley NHS Foundation Trust is seeking to procure a high-quality NHS 111 Crisis Text Service through an open competition. This tender, under the health services category, focuses on providing real-time, text-based communication support for individuals in emotional distress. The procurement process is currently in the tender stage, with a submission deadline on 8th September 2025 and an enquiry period ending on 1st September 2025.
The trust operates from Bethlem Royal Hospital in Beckenham, United Kingdom, and the contract period is set to commence on 1st January 2026, with options for renewal. This procurement presents significant business growth opportunities, especially for SMEs and VCSEs operating in the healthcare and digital communications sectors, as they can deliver and manage real-time text-based services. A contract value of up to £540,000 offers a substantial project for the successful bidder, and the open procurement method allows for broad competition.
Businesses with the capability to meet tender document requirements and suitable service delivery models stand a strong chance of succeeding in this bid.
South London and Maudsley NHS Foundation Trust (SLaM) seeks to commission a high-quality, accessible, and inclusive crisis text service, designed to support individuals in emotional distress through real-time, text-based communication.
2 x 12 months
Procurement Classification
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Contract Values
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The contract period is three years.
Key Dates
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Awarded Supplier
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Documents & Links
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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector.
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