NHS Gloucestershire Ambient AI Voice
Overview
Summary, notice description and lot information
The Gloucestershire Health and Care NHS Foundation Trust is embarking on a procurement process for innovative voice-led software solutions geared towards enhancing workflow management across Primary, Secondary, and possibly Tertiary care settings. Under the guidance of the NHS England Commercial and Procurement Hub, market engagement activities are underway to assess potential supplier capabilities. This initiative is focused within the services category, particularly concerning medical software and consultancy services.
Located in Gloucester, UK, the procurement is in the planning stage, with key dates including a clarification question deadline of 6th May 2025 and a submission deadline for expressions of interest on 12th May 2025. The procurement strategy is scheduled for release in early summer 2025, leading to a potential contract start date on 1st October 2025. This procurement process presents significant opportunities for businesses equipped to deliver solutions in digital dictation, voice recognition, and Ambient AI Voice Technology.
The targeted integration of these technologies into Electronic Patient Records and associated clinical workflows could be transformative. Businesses that provide comprehensive wraparound services, including template generation and staff training, will find particularly suitable opportunities. The emphasis on SMEs within the procurement plan indicates an inclusive approach for smaller enterprises to contribute and expand, potentially fostering growth through increased engagement with the NHS infrastructure.
The flexible competitive procedure anticipated will allow innovative businesses to showcase their capabilities, especially those adept in driving cultural and operational changes across healthcare organisations.
NHS England Commercial and Procurement Hub (the Hub) are supporting and managing market engagement activity on behalf of NHS Gloucestershire Healthcare Foundation Trust (GHFT) and wider NHS Gloucestershire ICB. NHS Gloucestershire partners are seeking to procure voice-led software solutions to support workflow management in Primary, Secondary and potentially tertiary care settings. The partners are seeking solutions which deliver the following: 1.
Traditional digital dictation 2. Voice recognition 3. Ambient AI Voice Technology Capabilities 1 and 2 above have been historically provided to GHFT and other buying partners.
The partners are particularly interested in functionality relating to Ambient AI Voice technology, with the ability to record consultations and outcomes directly into Electronic Patient Records of particular interest. The buying partners are also seeking to understand how Ambient AI solutions are able to interact with existing and new workflows. The buyers are keen to understand supplier wraparound services included within their product offering, including provision of generic templates; bespoke template generation; staff training and commitment to buyer benefit realisation strategies.
NHS England Commercial and Procurement Hub (the Hub) are supporting and managing market engagement activity on behalf of NHS Gloucestershire Healthcare Foundation Trust and wider NHS Gloucestershire ICB. The market engagement activity will take the form of a Preliminary Market Engagement notice, with suppliers required to contact commercial.procurementhub@nhs.net to express interest and access the buyer's market engagement questionnaire. Information gathered as part of this Preliminary Market Engagement notice will support the development of the procurement strategy, with an intention to issue Invitation to Tender documents in early-summer 2025, dependent on the market capabilities identified via market engagement.
The procurement exercise is likely to take the form of a Flexible Competitive Procedure and defined in the Procurement Act 2023. Further details on the design of the process will be shared with the market upon agreement of the procurement strategy. This process is being managed by NHS England National Commercial and Procurement Hub on behalf of the Commissioner(s).
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The contract period is four years.
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