PB2021-00539 & PB2024-01521 - NHS Complaints Advocacy Service

Darlington Borough Council has completed the direct award of the contract for the provision of the NHS Complaints Advocacy Service to The Carers Federation Ltd. This service, classified under the "Health and social work services" category, will continue to be delivered as previously with no changes, but will now be directly managed by Darlington Borough Council instead of Gateshead Council starting 1 April 2025. The contract period extends from 1 April 2025 to 31 March 2030, with an overall contract value of £101,765 GBP.

The procurement process is at the 'Award' stage, with key dates including the award notice publication on 14 March 2025. This tender provides businesses, particularly those in the health and social work services sector, with the opportunity to partner with local government bodies to deliver critical public services. Small and medium-sized enterprises (SMEs) are particularly well-suited to participate in such direct award contracts, where experience and existing consortium agreements can be advantageous.

Engaging in this long-term contract can offer stable revenue and reinforce business relationships with local authorities, encouraging business growth and enhancing service capabilities.