PURCH2651 Provision of a Framework for Employee & Student Assistance and Counselling Support Services

The University of Glasgow conducted a procurement process under the open procedure for the provision of a framework for Employee & Student Assistance and Counselling Support Services. The procurement, identified as PURCH2651, falls under the 'Guidance and Counselling Services' category and encompasses multiple lots, including student counselling and peer support platforms, primarily in Glasgow (region UKM82). The procurement process progressed through various stages, culminating in the contracts being awarded by August 2025.

Notably, Lot 4 titled 'Provision of Student Counselling' was awarded to Randstad, and Lot 3 titled 'Provision of Peer Support Platform' awarded to TalkLife, with the contracts active as of the dates signed in August 2025. This tender presents substantial business growth opportunities for service providers with expertise in mental health and support services. Organisations specializing in student counselling, peer support, and employee assistance are well-positioned to compete, especially those with a proven track record in managing complex quality and delivery criteria.

The procurement process values quality elements like account management, risk management, and service delivery, alongside competitive pricing, making it ideal for businesses capable of delivering comprehensive support services in educational settings. With framework agreements in place, participants can anticipate potential extensions, facilitating long-term partnerships and business expansion.