Tower Hamlets Rehabilitation and Crisis Service
Overview
Summary, notice description and lot information
The public procurement process for the "Tower Hamlets Rehabilitation and Crisis Service" has been conducted by the NHS North East London Integrated Care Board. The contract involves the provision of rehabilitation services, classified under CPV code 85312500, within the services category. Located in Tower Hamlets, the service offers 24-hour support in an accommodation-based setting for individuals transitioning from inpatient mental health services to independent living.
This contract, valued at £3,954,447, has been awarded as of 6th August 2025 and is set to run until 31st March 2028, with a potential two-year extension until 31st March 2030, adding a further £2,683,298 to the total value. The procurement followed the Health Care Services (Provider Selection Regime) Regulations 2023 through a direct award process, highlighting its specialised nature and integration with healthcare services. This contract represents significant opportunities for businesses specialising in mental health support and rehabilitation services.
Companies with expertise in providing holistic, person-centred care within mental health frameworks, particularly those accustomed to working in collaboration with clinical pathways, would be well-positioned to benefit. As the current provider, Look Ahead Care and Support Service, continues to deliver satisfactory services, similar organisations capable of offering high-quality and integrated care solutions stand to gain from contracts such as this, potentially expanding their service offerings and client base in the public health sector.
The service being procured is a Rehabilitation and Crisis Support Service based in Tower Hamlets. It provides 24-hour support within an accommodation-based setting for individuals transitioning from inpatient mental health services to more independent living in the community. The aim is to support service users through recovery in a safe, structured environment, reducing the likelihood of readmission to hospital.
This service is clinically integrated, with onsite input from healthcare professionals to ensure a holistic, person-centred approach. Service users benefit from coordinated support that aligns with both social care and clinical recovery pathways.
This service is to provide a Crisis and Rehabilitation Service to Tower Hamlets for a value of PS3,954,447; the service will run to 31st March 2028, and with a two year extension (to 31st March 2030 will have a total additional value of PS2,683,298. The current provider of the Service is meeting the contractual requirements to a satisfactory level and the intention is to award the providers the contract following PSR Direct Award C as there is no change to the contract terms. Contract award is from 6th August 2025.
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