Work Opportunities Service
Overview
Summary, notice description and lot information
The public procurement process for the "Work Opportunities Service" was initiated by Denbighshire County Council. The project is primarily within the services category, focusing on health and social work, as well as vocational training services. The location for this contract is Denbighshire, Wales, under the procurement method labelled as an open procedure, and it falls under the light-touch regime.
Initially, the planning and development stages included market engagement, with a "meet the buyer" event conducted on 16th October 2025. The tender stage followed, with the submission deadline set for 10th December 2025. However, the contract award process was cancelled on 21st January 2026 due to the authority's decision to bring the service in-house.
This decision brought the procurement process to a closure without an external award. This tender presents significant opportunities for businesses looking to engage in the public sector, particularly those with expertise in providing health and social work services, vocational training, and community services. Small and medium enterprises (SMEs) as well as voluntary, community and social enterprises (VCSEs) are well-suited to participate, especially those with a capacity to offer specialist support for individuals with complex disabilities.
Although the tender was ultimately cancelled to be managed internally, future similar opportunities may arise for businesses that are flexible and can align with the procurement needs of Denbighshire County Council. The competitive criteria, which prioritized quality over price, suggests that businesses with high-quality service delivery capacities are likely to be competitive in such tenders.
Within Denbighshire, there are a range of in-house (Denbighshire County Council [DCC] managed) services providing specialist support to help people with complex disabilities to develop their social and work-based skills. These are known as Work Opportunities. Gaining work-based experience, learning new skills, socialising and/or having something meaningful to do are all important to people.
People with complex disabilities often need specialist support with these things. The priority is to promote independence. It is important that these services reflect this approach, and that the services we commission support people to develop, to progress, and to be valued integral citizens in their local communities as well as aiding them in building skills that may ultimately assist them in obtaining meaningful employment.
This contract is to provide direct support staff for a total of 74hrs of support per week across specific work opportunities sites within Denbighshire however this is subject to demand and will require flexibility. The provider will recruit and employ direct support staff who have the necessary skills and experience to be able to perform required tasks effectively. Support staff will be line managed directly by the Provider so that they feel supported in their roles.
Whilst the Provider will retain all line management and supervision responsibilities, the day-to-day direction of the Provider staff for operational tasks within DCC settings will be via DCC staff/managers. The contract is for 5 years with the option to extend for a 3 further years renewable annually. TUPE Information is included in the tender pack.
Option to extend for up to an additional 3 years renewable annually
Procurement Classification
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Contract Values
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The contract period is five years.
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