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Client story · Home care agency · Bromsgrove, Worcestershire
Breathe Care Services Limited was formed in August 2025. On 10 March 2026 CQC registered it as a home care agency, at the first attempt. This is the order the work happened in, what was built while the DBS checks ran, and how two people prepared for two very different roles.
Watch Breathe’s Care Services story
Collins from Care Sync Experts on Breathe Care Services: onboarding, the application pack, sending the application within two weeks of the DBS checks, preparing the Registered Manager and Nominated Individual, and what the director said after the interview.
Have everything CQC needs in place before you apply, and send it all together. For a home care agency that means enhanced DBS checks back, your office set up, staff recruited, complete provider and manager forms, and accurate supporting documents. CQC rejects incomplete applications. Then prepare your registered manager and nominated individual for assessment.
We built Breathe’s supporting documents from the ground up, around their service model, their area and their people. Nothing generic and nothing copied from another provider.
Tailored to Breathe’s service model and local market. CQC’s additional form for home care providers asks you to show “market research in your local area to evidence there is a local demand for your specific service”, so the plan and the form have to tell the same story.
Domiciliary care business plan guideWritten to include everything required by Regulation 12 and Schedule 3 of the Care Quality Commission (Registration) Regulations 2009, and matched to the service type and service user bands on the application.
CQC Statement of PurposeA complete set for a home care agency, from safeguarding to governance to medicines management, written for how Breathe will actually work.
CQC registrationMapped to the Care Certificate, mandatory training and the four groups Breathe registered to support: adults over 65, adults under 65, people living with dementia and people with physical disabilities.
Mandatory training for care workersCare happens in people’s homes, but CQC still needs details of your main office. We guided Breathe through the evidence for theirs before anything was sent.
Even if you provide care in people’s homes, we need information about your main office. This is where you’ll manage your service and keep records.
How we helped
Breathe Care Services supports older adults, younger adults, people living with dementia and people with physical disabilities in their own homes, from an office in Bromsgrove. Two dates in this story are public record. Everything between them is the work.
Breathe applied after 1 July 2025, when CQC began routinely rejecting home care applications that are not complete or accurate on arrival. A corrected application counts as new and goes to the back of the queue. Passing first time under that process is the point of this story.
12 August 2025
Ten days later a company secretary is appointed: the person now listed as Nominated Individual on the CQC register. That matters, because CQC’s rules say a nominated individual must be employed as a director, manager or secretary of the organisation.
Companies HouseOnboarding
We sat down with Breathe, gathered everything we needed and got clear on what they wanted to build, where, and for whom, before a single document was written.
While the DBS checks ran
Enhanced DBS checks take time that neither you nor CQC controls. So the business plan, Statement of Purpose, policies, training plan and office evidence were written while they processed, not after.
Within two weeks of the DBS checks
Because everything else was ready, Breathe sent their application within two weeks of the certificates arriving. No scramble, and nothing missing.
Assessment
The application went through CQC’s initial checks and on to assessment. By then, the Registered Manager and the Nominated Individual had both been preparing one to one.
10 March 2026
CQC’s register shows the service registered on 10 March 2026, for personal care, run by Breathe Care Services Limited.
CQC registrationThat is not a promise about your timeline. CQC says its assessment “can take a few months”, and every application is different. What Breathe’s dates show is how much of the calendar sat in their own hands.
How long CQC registration takes, stage by stageFor most new providers the longest wait before applying is the enhanced DBS checks, and CQC cannot process an application without them. Most people wait for the certificates, then start writing. Breathe did it the other way round.
Enhanced DBS checks
The application pack
Send everything together
CQC says it “must receive everything at the same time”. Breathe’s went in within two weeks of the DBS checks coming back.
CQC DBS checks: why the Update Service does not countThe Fit Person Interview is where it all comes together, and it is where a lot of applicants fall down. Not Breathe.
We ran one to one sessions with both the Registered Manager and the Nominated Individual, walking them through every area CQC explores. The aim was never to memorise answers. It was to understand them well enough to explain them in their own words.
Between sessions, they used our CQC Interview Preparation Portal to practise in their own time, go back over weaker areas and build confidence before the day.
Built for registered managers and nominated individuals, so preparation carries on between one to one sessions.
Feedback from the Owner
“Every question that CQC asked in the interview was something we’d already covered.”
She told us they were completely confident they had passed before the result arrived. The result proved them right.
At Breathe, the Registered Manager and the Nominated Individual are different people. That is common in home care, and it means preparing two people for two different conversations with CQC.
Runs the service day to day
Supervises how the regulated activity is managed
Take a quick interactive exercise
Six situations every new home care agency has to be ready for. Who should be able to answer each one best? Pick an answer to see the reasoning, drawn from CQC’s own guidance.
0 / 6 answered
Situation 1
Situation 2
Situation 3
Situation 4
Situation 5
Situation 6
Nobody can honestly promise you a date. What you can do is take charge of every part that is yours, which is exactly what Breathe did.
| Stage | In your hands | Out of your hands |
|---|---|---|
| Before you apply | Starting DBS checks early. Building the documents while you wait. Setting up the office and recruiting staff. | How long the DBS checks take to come back. |
| When it arrives | Sending a complete, accurate application, with every form and document together. | CQC’s initial checks. An incomplete application is rejected, and a corrected one counts as new and loses its place in the queue. |
| Assessment | Replying quickly, and agreeing interview or visit dates within 28 days of being contacted. | The queue. CQC assesses applications in the order it receives them, and says assessment can take a few months. |
| The interview | Knowing your role, your policies and your service inside out. | The decision itself. |
What Breathe say
These testimonials showcase customers satisfaction, trust and the value CareSync brings to individuals and businesses
“Care Sync was absolutely supportive and reassuring from the beginning. Collins guided support gave the confidence required and Millie was amazing with the interview prep and support she gave when we needed it. Based on our experience, Care Sync is highly recommended.”
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Breathe completed and sent their application themselves, as CQC requires. Our job was to make sure that when they pressed send, every document was ready and every document said the same thing.
Tell us where you are: an idea, a new company, waiting for DBS checks or an interview in the diary. We will map out what you can build now and what has to be in place before you apply. No pressure and no obligation.
Learn how we can support your success
Email: hello@caresyncexperts.co.uk
Phone: 0333 577 0877
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