2025-26 Mental Health Telephone Service - NHS West Yorkshire Integrated Care Board

The NHS West Yorkshire Integrated Care Board is overseeing the procurement of a 24/7 mental health telephone service for NHS 111 mental health crisis calls covering Barnsley, Calderdale, Kirklees, Leeds, and Wakefield. This service, classified under health services (CPV code 85100000), will run from 1 April 2025 through 31 December 2026. The procurement process has reached the award stage, following a direct award under the Provider Selection Regime (PSR) and Health Care Services (Provider Selection Regime) Regulations 2023, with a contract valued at £1,254,558.

The contract was formally awarded on 10 February 2025, with the decision endorsed by the Kirklees Health and Care Partnership Senior Leadership Team on 9 December 2024. Key contacts within the buying organisation include Stephanie Jones. This tender represents significant opportunities for businesses involved in health services, especially those experienced in providing mental health crisis support.

The successful provider, Nottingham Community Housing Association, was selected based on their proven ability to meet key performance criteria under the existing contract and their capacity to uphold these standards in the future. Businesses looking to compete in similar future tenders would benefit from demonstrating high standards in service delivery and performance metrics. Engaging in this sector can lead to business growth, given the consistent demand for comprehensive health services.