Where Care Excellence Meets Business Success. Transform your operations today - 0333 577 0877
We are here to help 24/7.

Awarded· 28 Mar 2025

DHSC: National Breastfeeding Helpline

Department of Health & Social Care · Westminster, London

Department of Health & Social Care has awarded DHSC: National Breastfeeding Helpline. It is a contract for other health and social care in Westminster.

View the official noticeOCDS data

Source: Find a Tender, published 26 Apr 2025. Details are refreshed every 30 minutes.

Key dates

  1. 2025

    Contract awarded

    The Breastfeeding Network

  2. 2025

    Award notice published

    Award Notice · 17:08

    View notice
01

About this tender

In brief

Department of Health & Social Care has awarded DHSC: National Breastfeeding Helpline. It is a contract for other health and social care in Westminster. The contract went to The Breastfeeding Network. It was awarded on 28 March 2025. The contract value is £786,363.

It is run as an award procedure without prior publication of a call for competition. Find a Tender published it on 26 April 2025. The notice number is 017166-2025. The OCDS ID is ocds-h6vhtk-0507fc.

Summary of the contracting process

The Department of Health and Social Care (DHSC), located at 39 Victoria Street, London, has completed a procurement process titled "DHSC: National Breastfeeding Helpline." This contract falls under the services category, specific to the call centre industry (CPV code 79512000). Notably, it involved a direct award without prior competition to the Breastfeeding Network for a 12-month period, ensuring continuity of the 24-hour National Breastfeeding Helpline across the UK.

The procurement process used a limited procurement method due to the absence of competition for technical reasons, and the contract was formally signed on 28 March 2025, with a total value of £786,363.

Companies with a focus on continuity and scalability in helpline operations might find forthcoming tenders valuable, as DHSC plans market engagement activities to explore longer-term solutions in late Q2 or early Q3 of 2025/26, opening avenues for more varied participants in future procurement cycles.

The notice in full

The Department of Health and Social Care is seeking a provider to deliver the National Breastfeeding Helpline, providing breastfeeding information and support via a 24 hour helpline for families across the UK.

Lots (1)

  1. 01

    Lot 1Cancelled

02

Key facts

Every field the notice carries. Anything it leaves blank is listed under its table.

Contract

Service
Other health and social care
Procurement type
Standard
Category
Services
Contract period
Not specified - Not specified
Lots
1
Awarded to
The Breastfeeding Network
Number of suppliers
1

Procedure

Notice type
Award Notice
Procurement method
Limited
Procedure
Award procedure without prior publication of a call for competition
Current stage
Award
Stages so far
Award
Published on
Find a Tender Service
Awardee scale
SME

Values

Contracts value
£786,363

Not stated in the notice: tender value, lots value, awards value.

Status

Tender
Complete
Lots
Cancelled
Awards
Active
Contracts
Active

References

Find a Tender notice
017166-2025
Open Contracting ID
ocds-h6vhtk-0507fc
CPV code
79512000 - Call centre; 85312300 - Guidance and counselling services; 85312320 - Counselling services
CPV division
79 - Business services: law, marketing, consulting, recruitment, printing and security; 85 - Health and social work services
03

Location

Department of Health & Social Care is based in Westminster. The area the service covers can be wider, so check the notice and the lots.
Local authority
Westminster
Town
South West London
Postcode
SW1H 0EU
Electoral ward
St James's
Constituency
Cities of London and Westminster
Delivery area
Westminster
Region
London
Sub-region
Westminster and City of London
Area
Inner London - West
Country
England
04

Buyer and supplier

Contracting authority

Organisation
Department of Health & Social Care
Category
Services
Contact
Matt Land
Address
London, SW1H 0EU · London · England

Not stated in the notice: phone.

Awarded supplier

Supplier
The Breastfeeding Network
Awardee scale
SME
Number of suppliers
1
Awards value
Not stated
05

Documents and links

Official sources for this notice. The tender pack itself sits on the buyer's portal.
06

Questions about DHSC: National Breastfeeding Helpline

Who won the DHSC: National Breastfeeding Helpline contract?

Department of Health & Social Care awarded the contract to The Breastfeeding Network on 28 March 2025.

How much is the DHSC: National Breastfeeding Helpline contract worth?

The contract value is £786,363.

Who is the buyer for DHSC: National Breastfeeding Helpline?

Department of Health & Social Care, based in Westminster, London. The named contact is Matt Land.

Get ready for the next round

Contracts like this come back. We help care providers build the evidence, policies and case studies a buyer scores, so you are ready when the re-tender opens.

What to do next

  1. This contract has been awarded.
  2. A re-tender usually follows near the end.
  3. Build your evidence and case studies now.
  4. Keep your policies and training records current.
Talk to us about this tenderHow our tender writing works

Bidding for contracts like this

Other tenders in Westminster

Browse by sector

Get help with your bid