Experts by Experience Services

The Care Quality Commission (CQC) is the independent health and social care regulator in England that monitors, inspects and regulates health and social care services to ensure they meet fundamental standards of quality and safety. It ensures health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We are starting to gather information to help shape the procurement of a contract to deliver our Experts by Experience programme for delivery from April 2026 onwards.

Experts by Experience are people who have personal experience of the services we regulate, either directly or as family carers. The contract will recruit manage and train a pool of Experts by Experience and provide the necessary support to enable these Experts by Experience to work with CQC on its ongoing programme of assessments of health and care services. Experts by Experience also support other CQC activity such as the codesign of guidance and policy development.

During inspections, Experts by Experience speak with people using services and their family or organisations that support them. Their findings are used to support CQC inspectors' judgements on services and may be included in CQC inspection reports. The contract will also build, manage and maintain a Public Engagement Network of community groups on CQCs behalf, providing CQC with intelligence and insight from: -People from seldom-heard communities. -People with protected characteristics. -People made vulnerable by their circumstances.

The lotting structure of the contract will be determined as a result of the pre-market supplier engagement. It is envisaged the contract will run from April 2026 to March 2029 and will have an approximate value of PS10m Exc. VAT over the full contract term.

Updated 07.02.2025 Date correction in the original notice Section name: Contract summary Place of Date corrected: Closing date Instead of Date: 14 January 2025 Read Date: 14 February 2025 Section name: More information Section name: Attachments Reason for correction/update: original notice has been updated with the following attachments: -Preliminary Market Engagement Presentation Slides -Market Engagement Clarification Log containing questions and answers gathered from supplier events -Experts by Experience feedback form customervoice.microsoft.com/Pages/ResponsePage.aspx To ensure your feedback is considered please complete and submit this form by 4 PM on Friday, 14 February 2025. Please note: The Experts by Experience feedback form is not an invitation to tender or a request for formal expressions of interest. This request for information is issued solely for preliminary market research to help shape any potential procurement process.

Additional information: This early engagement notice is to signal an intention to commence pre-market supplier engagement. A Prior Information Notice (Notice reference: 2024/S 000-041528) on Find a Tender service can be found here: find-tender.service.gov.uk/Notice/041528-2024 CQC invites suggestions and feedback on the design of the Experts by Experience contract ref: CQC EPS 102 CQC intends to hold virtual pre-market supplier engagement events in January 2025 with industry experts and suppliers interested in potentially bidding for the resulting contract on the following dates: -Thursday 16 January 2025, 13:30-15:00 (UK local time) -Wednesday 22 January 2025, 13:30-15:00 (UK local time) -Friday 24 January 2025, 13:30-15:00 (UK local time) If you would like to be involved, please express your interest in one of the above supplier engagement events by emailing commercialcontracts@cqc.org.uk with the subject line 'CQC EPS 102 Supplier Engagement' no later than 4pm (UK local time) on Tuesday 14 January 2025 and further details will be provided to you. Your email must clearly state: -Your Organisation Name -Full Name, Job Title and Email contact details for the individual(s) who will be participating in supplier engagement (maximum of two per organisation) -Your organisation website link The content of the pre-market supplier engagement events will not change, please limit your registration to one session only.

Please note this is not a call to competition and does not constitute the commencement of the procurement process. Please note that CQC will use an e-Sourcing portal hosted by Atamis for this competition: health-family.force.com/s/Welcome and we would encourage all interested suppliers to complete their Atamis registration in advance of the procurement being launched in Feb 2025. Should you have any queries regarding how to register your Organisation on Atamis e-Sourcing portal, please contact Atamis helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis.co.uk Helpdesk Operational Hours 08:00-18:00 Monday - Friday (Excluding Public Holiday) Please monitor Find A Tender Service and Contracts Finder for the publication of the contract notice.

This notice does not constitute a commitment by CQC to undertake a procurement exercise and may not reflect any information which may ultimately be presented in any potential future tendering exercise