Maternity and Neonatal Voices Partnership (MNVP) service

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board (BNSSG ICB) seeks to commission a Maternity and Neonatal Voices Partnership (MNVP) service for the BNSSG Local Maternity and Neonatal System (LMNS). The MNVP will act as an independent service user-led partnership, working alongside maternity and neonatal providers to gather, analyse and present the experiences of women, birthing people, babies and families, and support continuous quality improvement and co-production. The service will involve structured engagement, outreach, data collection and analysis, representation at LMNS governance meetings, and collaboration with maternity and neonatal clinical teams across the two acute Trusts within BNSSG. The service will deliver against national MNVP guidance and required outcomes set out by NHS England. The appointed Provider will employ a small core MNVP team (Trust Lead, Neonatal Lead and Engagement role) and provide the infrastructure, governance, supervision, digital systems and support required to deliver a robust and representative MNVP service. Key components of the service include: * Engagement activity across Bristol, North Somerset and South Gloucestershire. * Culturally safe, trauma-informed and inclusive approaches tailored to diverse communities. * Strong representation of Black, Asian and minoritised voices, deprived communities, and seldom-heard groups. * Collection, analysis and thematic reporting of qualitative and quantitative feedback. * Co-production of improvement activities with families and system partners. * Active attendance at LMNS governance, safety and quality forums. * Support for MNVP volunteers. * Social media and communications activity to promote engagement. * Applicants should demonstrate how they will support workforce wellbeing and contribute to wider system social value obligations, in line with NHS England requirements. * The Provider will be required to deliver a mobilisation plan including key milestones, risks and mitigations. The MNVP Strategic and Commissioning Lead will remain employed by BNSSG ICB and will work closely with the commissioned provider. Due to the changes in the NHS landscape, BNSSG ICB reserves the right to include NHS Gloucestershire Integrated Care Board to join the successful supplier contract during the duration of the contract if it is appropriate to so. BNSSG ICB reserves the right under Regulation 41(6) to directly award a subsequent contract under Schedule 5 section 8 (a). This procurement is being carried out by NHS South, Central and West Commissioning Support Unit.