Norfolk and Suffolk Integrated Urgent Care Service

Urgent care is changing at a pace we have never seen before. People rightly expect care that is timely, convenient, and centred around their needs. At the same time, our workforce faces growing pressures, and our system must adapt to deliver safe, sustainable, and high-quality services for the future.

This is why the development of an Integrated Urgent Care Strategic Plan is so important. By strengthening collaboration amongst urgent care providers, we want to further enhance integrated services to ensure more people receive the right care, in the right place, at the right time. This approach not only improves people's experience but supports the overall health and care system to make the most of its collective resource and support staff wellbeing.

For Suffolk and Norfolk, we have commenced coproduction of a Strategic Plan which sets out a bold vision for the future-one that is collaborative, innovative, and focused on the needs of the communities we serve. It builds upon our sustained commitment to partnership working and highlights how integration can transform the way we deliver urgent care. We are pleased to present the work we have co-produced thus far, which reflects the collective effort, insight, and commitment of all contributors involved.

At this stage, we are seeking valuable feedback from providers across the integrated urgent care market to help refine and strengthen our outcomes. This feedback is instrumental in ensuring that the final product is both robust and responsive to the needs and priorities we aim to address.