Coming up· published 27 May 2025
Patient Healthcare Communications and Related IT Services Framework
NHS Commercial Solutions · Mole Valley, South East
NHS Commercial Solutions is planning Patient Healthcare Communications and Related IT Services Framework. It is a contract for other health and social care in Mole Valley.
Source: Contracts Finder, published 27 May 2025. Details are refreshed every 30 minutes.
Key dates
2025
Pipeline notice published
Planned Procurement Notice · 14:39
View notice2025
Pipeline notice published
Planned Procurement Notice · 10:03
View notice2025
Pipeline notice published
Planned Procurement Notice · 15:47
View notice2025
Contract starts
Next
2033
Contract ends
8 years after it starts
Show 2 more notices in betweenHide the notices in between
- Tender notice expectedDate given in the buyer's earlier notice
- Pipeline notice publishedPlanned Procurement Notice · 10:44View notice
About this tender
In brief
NHS Commercial Solutions is planning Patient Healthcare Communications and Related IT Services Framework. It is a contract for other health and social care in Mole Valley. The buyer has published an early notice. It gives providers time to prepare before the tender opens. The estimated value is £1,400,000,000. The contract runs from 2 December 2025 to 1 December 2033. It lasts 8 years.
It is run as an open procedure (above threshold). The buyer marks it as suitable for SMEs. Contracts Finder published it on 27 May 2025. The OCDS ID is ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e.
Summary of the contracting process
NHS Commercial Solutions has planned a procurement process for the "Patient Healthcare Communications and Related IT Services Framework," which will be executed through an open, above-threshold procedure. The initiative, focused within the United Kingdom, falls under the services category, particularly IT services and healthcare communications. This framework, intended to replace the current NHS England 'Endorsed' framework, starts on 2nd December 2025 and will span until 1st December 2033.
With a budget of £1.4 billion, the process is currently in the planning stage, and the future opportunity notice was last updated on 27th May 2025. This procurement offers considerable opportunities for business growth, especially for SMEs, given its focus on digital transformation and IT services in a healthcare context.
The framework is divided into 13 distinct lots, including patient messaging services, video conferencing systems, and AI-enabled digital care systems, offering a wide range of participation opportunities for various business niches aiming to support the NHS's digital transformation agenda.
The notice in full
The Patient and Healthcare Communications and Related IT Services project will encompass a suite of services which will help health-care suppliers deliver improved and modern care for patients in a post Covid-19 world. Amongst others, it will ensure commitment to delivering modern, efficient, and patient-centered care in a digital age. This is a replacement for the current NHSE 'Endorsed' framework.
NHS in its long-term plan, has committed to a digital transformation agenda, aiming to leverage technology to enhance efficiency, improve patient experience, and deliver more personalised care. The UK Government mandates all digital services and IT systems used by the NHS to meet a clear set of open standards. Thus any system which does not meet these standards will be phased out.
This is a replacement of the existing NHS England endorsed FWA accredidated by 'NHS Framework Strategy Recommendation' programme. The beneficiaries of the services are NHS Patients receiving Healthcare Services, service users or Citizens within a Local or Central Government organisation within the wider Public Sector Organisations.
The framework will be divided into 13 lots, as follows: Lot 1: Patient Messaging Services Lot 2: Medical Messaging Application (Pager Replacement) Lot 3: Kiosk Display (Digital Signage) Lot 4: Patient Check-In and Queue Management System Lot 5: App Development Services Lot 6: Social Marketing Services Lot 7: Video Conferencing System Lot 8: In-patient Infotainment Management System Lot 9: Medical Representative Check-In Software System Lot 10: Lone Worker Safety & Kits Lot 11- Streamlined Patient Pathways/flow Lot 12- Artificial Intelligence-enabled Digital Care systems Lot 13: Bespoke Services
Lots: no lot details came through with this notice. The official notice and the tender pack have the full breakdown.
Key facts
Contract
- Service
- Other health and social care
- Procurement type
- Standard
- Category
- Services
- Contract period
- 2 Dec 2025 to 1 Dec 2033 (8 years)
- Suitable for
- Small and medium sized businesses (SMEs)
Procedure
- Notice type
- Planned Procurement Notice
- Procurement method
- Open
- Procedure
- Open procedure (above threshold)
- Current stage
- Planning
- Stages so far
- Planning
- Published on
- Contracts Finder
Not stated in the notice: awardee scale.
Values
- Tender value
- £1,400,000,000
Not stated in the notice: lots value, awards value, contracts value.
Status
- Tender
- Planned
Not stated in the notice: lots, awards, contracts.
References
- Open Contracting ID
- ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e
- CPV code
- 30192400 - Reprographic supplies; 30200000 - Computer equipment and supplies; 30231300 - Display screens; 31682230 - Graphic display panels; 32232000 - Video-conferencing equipment; 32320000 - Television and audio-visual equipment; 32510000 - Wireless telecommunications system; 35113000 - Safety equipment; and 21 more
- CPV division
- 30 - Office and computing machinery, equipment and supplies except furniture and software packages; 31 - Electrical machinery, apparatus, equipment and consumables; lighting; 32 - Radio, television, communication, telecommunication and related equipment; 35 - Security, fire-fighting, police and defence equipment; 48 - Software package and information systems; 64 - Postal and telecommunications services; 71 - Architectural, construction, engineering and inspection services; and 3 more
Location
- Local authority
- Mole Valley
- Town
- Redhill
- Postcode
- RH4 1XA
- Electoral ward
- Dorking North
- Constituency
- Dorking and Horley
- Region
- South East
- Sub-region
- East Surrey
- Area
- Surrey, East and West Sussex
- Country
- England
Buyer
Contracting authority
- Organisation
- NHS Commercial Solutions
- Category
- Services
- Contact
- NHSCS Digital Team
- Phone
- 01306646822
- Address
- Dorking, RH4 1XA · South East · England
Documents and links
- Future opportunity notice on Contracts Findercontractsfinder.service.gov.uk/Notice/4b01b246-d069-49ec-ab9a…
- Future opportunity notice on Contracts Findercontractsfinder.service.gov.uk/Notice/475c0e92-0f4b-46cd-b6ae…
- Future opportunity notice on Contracts Findercontractsfinder.service.gov.uk/Notice/1527e156-695c-4f0e-a7d4…
- Future opportunity notice on Contracts Findercontractsfinder.service.gov.uk/Notice/38be715e-8fc6-4cdc-814e…
- OCDS record ocds-b5fd17-d6726aae-5f91-4d89-b3c0-b6d44fc7da9e (JSON)find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-b…
Questions about Patient Healthcare Communications and Related IT Services Framework
When will the Patient Healthcare Communications and Related IT Services Framework tender open?
NHS Commercial Solutions has not yet given a date for the tender notice. An early notice is the time to answer any market engagement questions and gather the evidence a bid will need.
How much is the Patient Healthcare Communications and Related IT Services Framework contract worth?
The estimated value is £1,400,000,000. The contract runs from 2 December 2025 to 1 December 2033 (8 years).
Who is the buyer for Patient Healthcare Communications and Related IT Services Framework?
NHS Commercial Solutions, based in Mole Valley, South East. The named contact is NHSCS Digital Team, on 01306646822.
How do I bid for Patient Healthcare Communications and Related IT Services Framework?
Register on the buyer's portal named in the notice, download the tender pack and check every condition of participation before you start writing. The buyer has marked it as suitable for SMEs. Care Sync Experts writes and reviews care tender bids from £1,500 + VAT.
Want help winning this tender?
We write and review care tender bids: quality answers, case studies and social value, checked against how the buyer scores before you submit.
What to do next
- Read the early notice in full.
- Answer any market engagement questions.
- Gather your evidence and case studies now.
- Check your policies are up to date.
- Watch for the tender notice.
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