Post Office Inquiry: Psychological Support Services
Overview
Summary, notice description and lot information
The Department for Business & Trade has contracted PAM Wellbeing Ltd to provide psychological support services for the Post Office Horizon IT Inquiry. This contract involves delivering counselling to witnesses, with services available to support witness wellbeing before and after the hearings. The contract commenced in September 2025 and is active until 30th June 2026, with a possible extension to the end of September 2026.
Located in the UK, this project falls under the health services category and was procured through a direct contract method, bypassing competitive tender due to being below the threshold. This tender presents significant opportunities for businesses in the health and wellbeing sector, particularly those specialising in psychological services. Businesses capable of providing comprehensive counselling and mental health support will find this contract a strategic avenue to demonstrate their expertise and expand their influence in government-led initiatives.
Moreover, firms with a robust presence in the UK and a background in delivering high-quality, responsive support services would be well-positioned to engage in similar future opportunities.
The Authority has entered into a Contract with PAM Wellbeing Ltd for the provision of psychological counselling support to witnesses who provide oral evidence the Post Office Horizon IT Inquiry. The purpose of the Contract is to deliver counselling to witnesses before and after any hearings to protect their wellbeing and ensure that evidence giving is as stress-free as possible. The requirement is temporary with the service required to be available until the launch of the final report, which is estimated to be in the first half of 2026 (Q1/Q2).
However the date cannot currently be specified due to factors outside of the Inquiry's control. Key deliverables include: - Support for Engagement sessions - Telephone Helpline Support - Mental Health and Resilience training for Inquiry staff The Service is effective from September 2025 through to 30 June 2026.
N/A
Procurement Classification
Notice type, method, and CPV codes
Contract Values
Financial information and value estimates
The contract period is one year.
Key Dates
Publication, submission, and award timeline
Notice Status
Current status of tender, lots, awards, and contracts
Contracting Authority
Buyer organisation and contact details
Awarded Supplier
Supplier who was awarded this contract
Documents & Links
External resources and data downloads
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector.
Need help with your tender submission?
Our expert team can help you prepare a winning bid. Get professional support from CareSync Experts.
Get in touch with our team at Care Sync Experts today for a consultation.
Email: hello@caresyncexperts.co.uk
Phone: 0333 577 0877
Contact UsBidding for contracts like this
Other tenders in Westminster
- Langdon House- Independent Approved Premises in Westminster
- Employee Assistance Programme and Trauma and Critical Incident Support 2025 in Westminster
- Blackpool council; case and practice audit in Westminster
- Unaccompanied Asylum-Seeking Children Support Services in Westminster
- Functional Assessment Clinical Assurance and Training Services (FACATS) in Westminster
- IBCA Specialist Medical Clinical Assessors in Westminster