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Awarded· 8 Sept 2025

Post Office Inquiry: Psychological Support Services

Department for Business & Trade · Westminster, Greater London

Department for Business & Trade has awarded Post Office Inquiry: Psychological Support Services. It is a contract for other health and social care in Westminster.

View the official noticeOCDS data

Source: Find a Tender, published 17 Sep 2025. Details are refreshed every 30 minutes.

Key dates

  1. 2025

    Contract awarded

    Pam Wellbeing

  2. 2025

    Contract starts

  3. 2025

    Award notice published

    UK7 - Contract Details Notice · 10:00

    View notice

  4. 2026

    Contract ends

    1 year after it starts

01

About this tender

In brief

Department for Business & Trade has awarded Post Office Inquiry: Psychological Support Services. It is a contract for other health and social care in Westminster. The contract went to Pam Wellbeing. It was awarded on 8 September 2025. The contract value is £100,000. The contract runs from 8 September 2025 to 30 June 2026. It lasts 1 year.

It is run as a below threshold - without competition. Find a Tender published it on 17 September 2025. The notice number is 057237-2025. The OCDS ID is ocds-h6vhtk-059c09.

Summary of the contracting process

This contract involves delivering counselling to witnesses, with services available to support witness wellbeing before and after the hearings. The contract commenced in September 2025 and is active until 30th June 2026, with a possible extension to the end of September 2026.

Located in the UK, this project falls under the health services category and was procured through a direct contract method, bypassing competitive tender due to being below the threshold.

The notice in full

The Authority has entered into a Contract with PAM Wellbeing Ltd for the provision of psychological counselling support to witnesses who provide oral evidence the Post Office Horizon IT Inquiry. The purpose of the Contract is to deliver counselling to witnesses before and after any hearings to protect their wellbeing and ensure that evidence giving is as stress-free as possible.

The requirement is temporary with the service required to be available until the launch of the final report, which is estimated to be in the first half of 2026 (Q1/Q2). However the date cannot currently be specified due to factors outside of the Inquiry's control.

Key deliverables include: - Support for Engagement sessions - Telephone Helpline Support - Mental Health and Resilience training for Inquiry staff The Service is effective from September 2025 through to 30 June 2026.

Lots: no lot details came through with this notice. The official notice and the tender pack have the full breakdown.

02

Key facts

Every field the notice carries. Anything it leaves blank is listed under its table.

Contract

Service
Other
Procurement type
Standard
Category
Services
Contract period
8 Sep 2025 to 30 Jun 2026 (1 year)
Awarded to
Pam Wellbeing
Number of suppliers
1

Procedure

Notice type
UK7 - Contract Details Notice
Procurement method
Direct
Procedure
Below threshold - without competition
Current stage
Award
Stages so far
Award
Published on
Find a Tender Service
Awardee scale
Large

Values

Contracts value
£100,000

Not stated in the notice: tender value, lots value, awards value.

Status

Tender
Complete
Lots
Complete
Awards
Active
Contracts
Active

References

Find a Tender notice
057237-2025
Open Contracting ID
ocds-h6vhtk-059c09
CPV code
85100000 - Health services; 85141000 - Services provided by medical personnel; 98300000 - Miscellaneous services
CPV division
85 - Health and social work services; 98 - Other community, social and personal services
03

Location

Department for Business & Trade is based in Westminster. The area the service covers can be wider, so check the notice and the lots.
Local authority
Westminster
Town
South West London
Postcode
SW1A 2DY
Electoral ward
St James's
Constituency
Cities of London and Westminster
Region
Greater London
Sub-region
Westminster and City of London
Area
Inner London - West
Country
England
04

Buyer and supplier

Contracting authority

Organisation
Department for Business & Trade
Category
Services
Address
London, SW1A 2DY · Greater London · England

Not stated in the notice: contact, phone.

Awarded supplier

Supplier
Pam Wellbeing
Awardee scale
Large
Number of suppliers
1
Awards value
Not stated
05

Documents and links

Official sources for this notice. The tender pack itself sits on the buyer's portal.
06

Questions about Post Office Inquiry: Psychological Support Services

Who won the Post Office Inquiry: Psychological Support Services contract?

Department for Business & Trade awarded the contract to Pam Wellbeing on 8 September 2025. It is due to end on 30 June 2026, which is when a re-tender would normally follow.

How much is the Post Office Inquiry: Psychological Support Services contract worth?

The contract value is £100,000. The contract runs from 8 September 2025 to 30 June 2026 (1 year).

Who is the buyer for Post Office Inquiry: Psychological Support Services?

Department for Business & Trade, based in Westminster, Greater London.

Get ready for the next round

Contracts like this come back. We help care providers build the evidence, policies and case studies a buyer scores, so you are ready when the re-tender opens.

What to do next

  1. This contract has been awarded.
  2. It is due to end on 30 June 2026.
  3. A re-tender usually follows near the end.
  4. Build your evidence and case studies now.
  5. Keep your policies and training records current.
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