Substance Misuse Telephone Helpline

Surrey County Council has completed the procurement process for the "Substance Misuse Telephone Helpline," a service aimed at providing rehabilitation services within the main procurement category of services. The procurement followed the Provider Selection Regime (PSR) direct award process C, under the Health Care Services (Provider Selection Regime) Regulations 2023. Key dates include the confirmation of the contract award on 18 February 2025, with the contract set to start on 1 March 2025 and end on 31 March 2030.

The total contract value is £187,899. The helpline will be available to the entire adult population of Surrey, headquartered in Reigate, UKJ26 region. This tender represents significant opportunities for businesses involved in providing health and social care services, particularly those specialising in substance misuse and rehabilitation.

By offering a range of contact points including telephone, SMS, and online platforms, the service enhances its accessibility and integration within the wider health and social care system. Businesses with experience in quality innovation, cost-effective service models, collaborative work within healthcare networks, and a commitment to social value through volunteer engagement will find this tender particularly well-suited to their expertise. Additionally, companies that provide scalable and sustainable solutions to reduce health inequalities will benefit from participating in this contract.