Confidential Staff Liaison and Freedom To Speak Up Service

The public procurement process led by the Central London Community Healthcare NHS Trust sought proposals for a "Confidential Staff Liaison and Freedom To Speak Up Service," focusing on delivering guidance and counselling services under CPV classification 85312300. The procurement was designed to serve CLCH across its locations in the UK region, using an open procedure, and it progressed from planning in February 2025 to an active contract award by November 2025. The procurement method involved a Supplier Questionnaire with evaluation criteria weighted at 60% for Quality and Service Provision, 30% for Financial/Value for Money, and 10% for Social Value.

The winning contract, awarded to The Guardian Service Ltd, was signed on 9th October 2025 with a value of £421,701. This tender presents significant growth opportunities for businesses capable of providing high-quality, independent guidance and counselling services. Firms that specialise in these sectors, particularly those experienced in delivering services to healthcare organisations, would be well-suited to enter such competitive processes.

The focus on quality, financial prudence, and social value underscores the Trust's commitment to comprehensive and impactful service delivery, making it an attractive prospect for companies aiming to establish or expand their footprint in the healthcare service domain. SMEs like The Guardian Service Ltd, with a niche focus on independent advisory services, illustrate the success potential in this procurement landscape.