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AwardSocial work and related servicesCPV: 85300000

HAC5899 Unpaid Carers Service

Tower Hamlets
Published 22 Apr, 2025
Contract Value
£3,310,000
View Official Notice

Overview

Summary, notice description and lot information

Summary of the contracting process

The public procurement process for the "HAC5899 Unpaid Carers Service" was led by Tower Hamlets, a regional or local authority in London, United Kingdom. With an industry focus on "Social work and related services", this initiative addresses the needs of unpaid carers within the Tower Hamlets area, in line with national and local carers' strategies. The procurement was conducted using an open procedure, commencing on 8th August 2023, with bidding closing on 15th September 2023.

It consisted of two lots: Lot A and Lot B, both of which were awarded on 13th December 2023, following a tender stage. The contracts are aimed at providing crucial support services to carers, with an initial duration of 36 months and potential extensions. Total contract value is approximately £3,310,000, with specific contracts awarded to the Carers Centre and Care Solution Bureau CIC.

This tender provides substantial opportunities for service providers in the social care sector, particularly those focused on community and social services. Businesses like SMEs and larger organisations can benefit by facilitating essential services that enhance carers' wellbeing, aligning with statutory requirements under the Care Act. Companies specialising in flexible support services could also compete for similar future contracts, given the region's emphasis on social care provisions.

The open procurement method suggests a competitive environment, opening doors for a wide range of suppliers to present innovative solutions, thus fostering business growth and expansion within the sector.

Notice Description

The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood.

These will be purchased through two lots: Lot A - Unpaid Carers Service: The Unpaid Carers Service will help the Council meet its Care Act duties to ensure carers have access to information and advice, conduct assessments of carers' needs, as well as providing additional support that is known to have a positive impact on the health and wellbeing of unpaid carers and will help them continue in their caring role Lot B - Unpaid Carers Emergency Service : The Unpaid Carers Emergency Service will provide flexible emergency support for carers at significant risk of a cared-for/carer relationship breakdown or experiencing a crisis.

Lot Information2 Lots
1HAC5899: Unpaid Carers Service Lot A
Cancelled

The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood. Lot A - Unpaid Carers Service: The Unpaid Carers Service will help the Council meet its Care Act duties to ensure carers have access to information and advice, conduct assessments of carers' needs, as well as providing additional support that is known to have a positive impact on the health and wellbeing of unpaid carers and will help them continue in their caring role

2HAC5899: Unpaid Carers Service Lot B
Cancelled

The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood. Lot B - Unpaid Carers Emergency Service : The Unpaid Carers Emergency Service will provide flexible emergency support for carers at significant risk of a cared-for/carer relationship breakdown or experiencing a crisis.

Procurement Classification

Notice type, method, and CPV codes

Open Contracting ID
ocds-h6vhtk-03ede9
Publication Source
Find A Tender Service
Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Awardee Scale
Large, SME
Current Stage
Award

Contract Values

Financial information and value estimates

Tender Value
£3,310,000
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£3,110,000

Contract duration information not available.

Key Dates

Publication, submission, and award timeline

Tender

08 Aug 2023 at 13:12

Tender Notice

Notice Status

Current status of tender, lots, awards, and contracts

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority

Buyer organisation and contact details

TH
TOWER HAMLETS
Services
Contact Name
Mr Simon Waller, Ms Phillis Osei
LONDON
E14 2BG
London
England
TLI4 Inner London - East

Awarded Supplier

Supplier who was awarded this contract

?
Not specifiedAwarded
Large, SME
View Profile
Number of Suppliers
2
Awards Value
Not specified

Documents & Links

External resources and data downloads

Open Contracting Data Standard (OCDS)
OCDS RecordID: ocds-h6vhtk-03ede9

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector.

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