Where Care Excellence Meets Business Success. Transform your operations today - 0333 577 0877
We are here to help 24/7.

Awarded· 27 Apr 2025

SystmOne Community Electronic Patient Record

East London NHS Foundation Trust · Tower Hamlets, London

East London NHS Foundation Trust has awarded SystmOne Community Electronic Patient Record. It is a contract for other health and social care in Tower Hamlets.

Source: Find a Tender, published 28 Apr 2025. Details are refreshed every 30 minutes.

Key dates

  1. 2025

    Contract awarded

    The Phoenix Partnership (leeds

  2. 2025

    Award notice published

    Award Notice · 15:44

    View notice
01

About this tender

In brief

East London NHS Foundation Trust has awarded SystmOne Community Electronic Patient Record. It is a contract for other health and social care in Tower Hamlets. The contract went to The Phoenix Partnership (leeds. It was awarded on 27 April 2025. The contract value is £246,759.

It is run as an award procedure without prior publication of a call for competition. Find a Tender published it on 28 April 2025. The notice number is 017421-2025. The OCDS ID is ocds-h6vhtk-0508ab.

Summary of the contracting process

The recent procurement process, initiated on 28th April 2025 and led by the East London NHS Foundation Trust, pertains to the award of a contract for the continuation of the SystmOne Community Electronic Patient Record system. The procurement, classified under 'Health services' with the CPV code 85100000, underscores the strategic alignment with the Trust's digital strategy and the wider Integrated Care System (ICS) Digital strategy.

This process, located in the United Kingdom's London region (UKI42), has reached the award stage, with The Phoenix Partnership (Leeds) Ltd being the designated supplier. The procurement was conducted via a limited method, without prior publication of a call for competition, given its alignment with specified directives.

The notice in full

Our community services are aligned to the local GP clinical systems (EMIS in NEL, S1 in BLMK). Our mental health services use RiO which is aligned with NELFT in NEL ICS and several other MH Trusts across London. This is in alignment with our Trust digital strategy as well as the wider ICS Digital strategy.

We are already working with our neighbouring trusts on setting requirements for a join procurement in 2025/26 to deliver on the ICS systems convergence strategy

Building on the Trust's approved Digital Strategy, which is aligned to the organisation's strategic objectives, there is a programme underway to develop Technology Strategies. These follow on from the Trust's development of an overall Digital Strategy which set out the role of digital in supporting the Trust's clinical services and the broad direction of travel for building the infrastructure, systems, and services needed in the future.

We will be focussing our efforts on optimising our existing EPR systems. This programme will be in collaboration with our neighbouring trusts to ensure we are building on collective learning, so we all move towards a best of breed end state.

Lots (1)

  1. 01

    Lot 1

    Integrated Care System Strategy

    Our community services are aligned to the local GP clinical systems (EMIS in NEL, S1 in BLMK). Our mental health services use RiO which is aligned with NELFT in NEL ICS and several other MH Trusts across London. This is in alignment with our Trust digital strategy as well as the wider ICS Digital strategy.

    We are already working with our neighbouring trusts on setting requirements for a join procurement in 2025/26 to deliver on the ICS systems convergence strategy.

    Aims and Objectives

    Building on the Trust's approved Digital Strategy, which is aligned to the organisation's strategic objectives, there is a programme underway to develop Technology Strategies. These follow on from the Trust's development of an overall Digital Strategy which set out the role of digital in supporting the Trust's clinical services and the broad direction of travel for building the infrastructure, systems, and services needed in the future.

    We will be focussing our efforts on optimising our existing EPR systems. This programme will be in collaboration with our neighbouring trusts to ensure we are building on collective learning, so we all move towards a best of breed end state.

    Current service provider

    The Trust intends to issue a VEAT Notice to inform potential suppliers of our decision to extend the contract with the Access Group. Extending the contract represents a financially prudent decision for the Trust, as it allows the Trust to continue benefiting from a system that is integral to the clinical operations while preparing for a transition in 2025/6.

    Reason for Voluntary ex ante transparency notice

    The publication of the VEAT notice allows a 10-day opportunity for the offer made by ACCESS GROUP in the provision of RIO software/system for the 30 months extension are 1. Providers to challenged and 2. ELFT to follow a two-year engagement with neighbouring trusts on setting requirements for a join procurement in 2026/26 to deliver on the ICS systems convergence strategy.

    Additional information: A further extension Period of 24 months will be applied to the Contract dated 01/04/2018. This is in addition to the existing 24-month extension period.

    Clause 1.2 of the Order form, reference SBS/15/CR/WAS/8387/27 and dated 01 April 2018, will be changed to include an additional 24-month Extension Period. Therefore, rather than a 24 months extension period, a 48-month extension applies, extending the contract to 31 March 2027.

    No change to pricing but for the avoidance of doubt indexation will apply from 1 April 2023, in accordance with the contract and financial model - B17.

02

Key facts

Every field the notice carries. Anything it leaves blank is listed under its table.

Contract

Service
Other health and social care
Procurement type
Standard
Category
Services
Contract period
Not specified - Not specified
Lots
1
Awarded to
The Phoenix Partnership (leeds
Number of suppliers
1

Procedure

Notice type
Award Notice
Procurement method
Limited
Procedure
Award procedure without prior publication of a call for competition
Current stage
Award
Stages so far
Award
Published on
Find a Tender Service
Awardee scale
Large

Values

Contracts value
£246,759

Not stated in the notice: tender value, lots value, awards value.

Status

Tender
Complete
Awards
Active
Contracts
Active

Not stated in the notice: lots.

References

Find a Tender notice
017421-2025
Open Contracting ID
ocds-h6vhtk-0508ab
CPV code
85100000 - Health services
CPV division
85 - Health and social work services
03

Location

East London NHS Foundation Trust is based in Tower Hamlets. The area the service covers can be wider, so check the notice and the lots.
Local authority
Tower Hamlets
Town
East London
Postcode
E1 8DE
Electoral ward
Whitechapel
Constituency
Bethnal Green and Stepney
Delivery area
Tower Hamlets
Region
London
Sub-region
Tower Hamlets
Area
Inner London - East
Country
England
04

Buyer and supplier

Contracting authority

Organisation
East London NHS Foundation Trust
Category
Services
Contact
harpreet bhachu
Address
London, E1 8DE · London · England

Not stated in the notice: phone.

Awarded supplier

Supplier
The Phoenix Partnership (leeds
Awardee scale
Large
Number of suppliers
1
Awards value
Not stated
05

Documents and links

Official sources for this notice. The tender pack itself sits on the buyer's portal.
06

Questions about SystmOne Community Electronic Patient Record

Who won the SystmOne Community Electronic Patient Record contract?

East London NHS Foundation Trust awarded the contract to The Phoenix Partnership (leeds on 27 April 2025.

How much is the SystmOne Community Electronic Patient Record contract worth?

The contract value is £246,759.

Who is the buyer for SystmOne Community Electronic Patient Record?

East London NHS Foundation Trust, based in Tower Hamlets, London. The named contact is harpreet bhachu.

Get ready for the next round

Contracts like this come back. We help care providers build the evidence, policies and case studies a buyer scores, so you are ready when the re-tender opens.

What to do next

  1. This contract has been awarded.
  2. A re-tender usually follows near the end.
  3. Build your evidence and case studies now.
  4. Keep your policies and training records current.