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Awarded· 10 Mar 2025

HAC6118 Home Care Services (Domiciliary Care)

London Borough of Tower Hamlets · Tower Hamlets, Greater London

London Borough of Tower Hamlets has awarded HAC6118 Home Care Services (Domiciliary Care). It is a contract for home care and domiciliary care in Tower Hamlets.

Source: Find a Tender, published 13 Mar 2025. Details are refreshed every 30 minutes.

Key dates

  1. 2025

    Contract awarded

  2. 2025

    Award notice published

    UK6 - Contract Award Notice · 14:20

    View notice
  3. 2025

    Award notice published

    UK5 - Transparency Notice · 11:07

    View notice
  4. 2025

    Contract starts

  5. 2026

    Contract ends

    1 year after it starts

01

About this tender

In brief

London Borough of Tower Hamlets has awarded HAC6118 Home Care Services (Domiciliary Care). It is a contract for home care and domiciliary care in Tower Hamlets. It was awarded on 10 March 2025. The awarded value is £19,260,348. The contract runs from 31 March 2025 to 31 March 2026. It lasts 1 year.

It is run as a direct award. Find a Tender published it on 13 March 2025. The notice number is 009237-2025. The OCDS ID is ocds-h6vhtk-04ec94.

Summary of the contracting process

The London Borough of Tower Hamlets has completed the award stage for the HAC6118 Home Care Services (Domiciliary Care) procurement. The interim contracts have been awarded through a direct award procurement method to ensure service continuity amidst a detailed internal review. The procurement belongs to the services industry category and covers the provision of home care services to vulnerable residents in Tower Hamlets.

The awarded contracts are for an initial duration of twelve months starting on 1st April 2025, with the possibility of a twelve-month extension. Key suppliers include MIHOMECARE LIMITED, DIVERSITY HEALTH & SOCIAL CARE LIMITED, APASEN, EXCELCARE (HOME CARE DIVISION) LIMITED, and CARE SOLUTION BUREAU CIC, among others. The total contract value for Lot A is £15,408,279, with other lots varying around £7,704,139 each.

Large and SME home care providers experienced in delivering services to meet the needs of vulnerable adults can benefit from this procurement. The focus on quality service delivery that maximises independence and community connection can enhance service providers' reputations and expand their service portfolios.

The notice in full

London Borough of Tower Hamlets is entering into interim contracts for the continued provision of Home Care services (also known as Domiciliary Care) for the reasons as set out in this Notice.

The Council is seeking to ensure that people who live in Tower Hamlets and who have care and support needs receive high quality home care that promotes their wellbeing, values them as individuals and supports the outcomes that are important to them in their lives, maximise independence and connect them with their community.

The Council is undertaking a detailed internal review of the service delivery requirements to form the procurement strategy for the re-procurement for the delivery of these services in the Borough. Whilst that review is undertaken, the Council is putting in place interim contracts for the award of the services in order to ensure the continued and consistent delivery of these critical services to vulnerable residents.

A re-procurement exercise will be commenced following the conclusion of the Council's internal review, as further detailed in Section IV of this Notice. The interim contracts are being put in place for an initial duration of twelve (12) months, with an option to extend by up to an additional twelve (12) months whilst the internal review and re-procurement exercise is undertaken.

Lots: no lot details came through with this notice. The official notice and the tender pack have the full breakdown.

02

Key facts

Every field the notice carries. Anything it leaves blank is listed under its table.

Contract

Service
Domiciliary care
Procurement type
Standard
Category
Services
Contract period
31 Mar 2025 to 31 Mar 2026 (1 year)
Number of suppliers
5

Procedure

Notice type
UK6 - Contract Award Notice
Procurement method
Direct
Procedure
Direct award
Current stage
Award
Stages so far
Award
Published on
Find a Tender Service
Awardee scale
Large, SME

Values

Awards value
£19,260,348

Not stated in the notice: tender value, lots value, contracts value.

Status

Tender
Complete
Lots
Complete
Awards
Pending

Not stated in the notice: contracts.

References

Find a Tender notice
009237-2025
Open Contracting ID
ocds-h6vhtk-04ec94
CPV code
85312000 - Social work services without accommodation
CPV division
85 - Health and social work services
03

Location

London Borough of Tower Hamlets is based in Tower Hamlets. The area the service covers can be wider, so check the notice and the lots.
Local authority
Tower Hamlets
Town
East London
Postcode
E1 1BJ
Electoral ward
Whitechapel
Constituency
Bethnal Green and Stepney
Region
Greater London
Sub-region
Tower Hamlets
Area
Inner London - East
Country
England
04

Buyer

Contracting authority

Organisation
London Borough of Tower Hamlets
Category
Services
Address
London, E1 1BJ · Greater London · England

Not stated in the notice: contact, phone.

05

Documents and links

Official sources for this notice. The tender pack itself sits on the buyer's portal.
06

Questions about HAC6118 Home Care Services (Domiciliary Care)

Who won the HAC6118 Home Care Services (Domiciliary Care) contract?

The award notice does not name the supplier. The full record is in the official notice linked on this page.

How much is the HAC6118 Home Care Services (Domiciliary Care) contract worth?

The awarded value is £19,260,348. The contract runs from 31 March 2025 to 31 March 2026 (1 year).

Who is the buyer for HAC6118 Home Care Services (Domiciliary Care)?

London Borough of Tower Hamlets, based in Tower Hamlets, Greater London.

Get ready for the next round

Contracts like this come back. We help care providers build the evidence, policies and case studies a buyer scores, so you are ready when the re-tender opens.

What to do next

  1. This contract has been awarded.
  2. It is due to end on 31 March 2026.
  3. A re-tender usually follows near the end.
  4. Build your evidence and case studies now.
  5. Keep your policies and training records current.

More domiciliary care tenders from councils and the NHS are listed on our sector page, with what commissioners score and how to prepare a bid.