Independent Mediation and Disagreement Resolution Services

Hartlepool Borough Council has awarded a contract for "Independent Mediation and Disagreement Resolution Services" to Chapel Mediation. The contract, valued at a gross amount of £36,000, was signed on 30th June 2025 and will be active from 1st July 2025 until 30th June 2028. This procurement process, categorized under social work services, is directed towards providing mediation services as required under the SEND code of Practice 2015 for young people in Hartlepool.

The procurement was conducted using a direct method without competition due to limited available providers in the market, notably falling below the threshold for competitive tender processes. This contract presents opportunities for businesses specializing in mediation services, especially those catering to educational and social work sectors. Given the nature of the direct procurement method and the niche service requirement, businesses with relevant expertise and a track record in handling sensitive mediation cases can potentially engage in such contracts in the future.

Small and medium-sized enterprises (SMEs) like Chapel Mediation, which have positioned themselves as key providers in the region, demonstrate the viability of specialised service offerings in fulfilling statutory requirements. Companies with capabilities in managing educational disputes and providing mediation services can benefit from similar opportunities as regulatory frameworks continue to necessitate expert intervention in compliance with government mandates.