Awarded· 29 Jun 2025
Independent Mediation and Disagreement Resolution Services
Hartlepool Borough Council · Hartlepool, North East
Hartlepool Borough Council has awarded Independent Mediation and Disagreement Resolution Services. It is a contract for other health and social care in Hartlepool.
Source: Find a Tender, published 5 Jan 2026. Details are refreshed every 30 minutes.
Key dates
2025
Contract awarded
Chapel Mediation
2025
Contract starts
2026
Award notice published
UK7 - Contract Details Notice · 13:34
View noticeNext
2028
Contract ends
3 years after it starts
About this tender
In brief
Hartlepool Borough Council has awarded Independent Mediation and Disagreement Resolution Services. It is a contract for other health and social care in Hartlepool. The contract went to Chapel Mediation. It was awarded on 29 June 2025. The contract value is £30,000. The contract runs from 30 June 2025 to 30 June 2028. It lasts 3 years.
It is run as a below threshold - without competition. Find a Tender published it on 5 January 2026. The notice number is 000314-2026. The OCDS ID is ocds-h6vhtk-05ff5b.
Summary of the contracting process
Hartlepool Borough Council has awarded a contract for "Independent Mediation and Disagreement Resolution Services" to Chapel Mediation. The contract, valued at a gross amount of £36,000, was signed on 30th June 2025 and will be active from 1st July 2025 until 30th June 2028.
This procurement process, categorized under social work services, is directed towards providing mediation services as required under the SEND code of Practice 2015 for young people in Hartlepool. The procurement was conducted using a direct method without competition due to limited available providers in the market, notably falling below the threshold for competitive tender processes.
Small and medium-sized enterprises (SMEs) like Chapel Mediation, which have positioned themselves as key providers in the region, demonstrate the viability of specialised service offerings in fulfilling statutory requirements.
The notice in full
Contract for the independent mediation and disagreement resolution services to parents/carers of young people who originate or live in Hartlepool and are either involved in an assessment of needs, have been refused as assessment or are dissatisfied with something within their education, health and care plan (EHCP) following a review.
To enable them to take the matter to tribunal, they must first undertake some form of mediation which is a statutory requirement under the SEND code of Practice 2015. Due to significant changes in the Mediation arena, Chapel are the only remaining provider in this area willing to offer this service (one supplier withdrew in Jul 2022 and previous providers in the years prior).
To ensure we fulfil our contractual obligations we need to ensure we maintain their services on an ongoing basis, the costs for full cases are between PS250-PS350, however most only require a certificate at a cost of PS50 per case, so its difficult to calculate exact expenditure due to fluctuating take up of the service. In view of the above this contract falls outside of HBCs Contract Procedure Rules
Lots: no lot details came through with this notice. The official notice and the tender pack have the full breakdown.
Key facts
Contract
- Service
- Other health and social care
- Procurement type
- Standard
- Category
- Services
- Contract period
- 30 Jun 2025 to 30 Jun 2028 (3 years)
- Awarded to
- Chapel Mediation
- Number of suppliers
- 1
Procedure
- Notice type
- UK7 - Contract Details Notice
- Procurement method
- Direct
- Procedure
- Below threshold - without competition
- Current stage
- Award
- Stages so far
- Award
- Published on
- Find a Tender Service
- Awardee scale
- SME
Values
- Contracts value
- £30,000
Not stated in the notice: tender value, lots value, awards value.
Status
- Tender
- Complete
- Lots
- Complete
- Awards
- Active
- Contracts
- Active
References
- Find a Tender notice
- 000314-2026
- Open Contracting ID
- ocds-h6vhtk-05ff5b
- CPV code
- 85310000 - Social work services
- CPV division
- 85 - Health and social work services
Location
- Local authority
- Hartlepool
- Town
- Cleveland
- Postcode
- TS24 8AY
- Electoral ward
- Victoria
- Constituency
- Hartlepool
- Region
- North East
- Sub-region
- Hartlepool and Stockton-on-Tees
- Area
- Tees Valley
- Country
- England
Buyer and supplier
Contracting authority
- Organisation
- Hartlepool Borough Council
- Category
- Services
- Address
- Hartlepool, TS24 8AY · North East · England
Not stated in the notice: contact, phone.
Awarded supplier
- Supplier
- Chapel Mediation
- Awardee scale
- SME
- Number of suppliers
- 1
- Awards value
- Not stated
- Company record
- Search Companies House
Documents and links
Questions about Independent Mediation and Disagreement Resolution Services
Who won the Independent Mediation and Disagreement Resolution Services contract?
Hartlepool Borough Council awarded the contract to Chapel Mediation on 29 June 2025. It is due to end on 30 June 2028, which is when a re-tender would normally follow.
How much is the Independent Mediation and Disagreement Resolution Services contract worth?
The contract value is £30,000. The contract runs from 30 June 2025 to 30 June 2028 (3 years).
Who is the buyer for Independent Mediation and Disagreement Resolution Services?
Hartlepool Borough Council, based in Hartlepool, North East.
Get ready for the next round
Contracts like this come back. We help care providers build the evidence, policies and case studies a buyer scores, so you are ready when the re-tender opens.
What to do next
- This contract has been awarded.
- It is due to end on 30 June 2028.
- A re-tender usually follows near the end.
- Build your evidence and case studies now.
- Keep your policies and training records current.
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