Awarded· 23 Apr 2025
Jontek Answerlink
Middlesbrough Council · Middlesbrough, North East
Middlesbrough Council has awarded Jontek Answerlink. It is a contract for other health and social care in Middlesbrough.
Source: Find a Tender, published 30 May 2025. Details are refreshed every 30 minutes.
Key dates
2025
Contract awarded
Jontek
2025
Award notice published
UK7 - Contract Details Notice · 14:52
View notice2025
Contract starts
Next
2027
Contract ends
2 years after it starts
About this tender
In brief
Middlesbrough Council has awarded Jontek Answerlink. It is a contract for other health and social care in Middlesbrough. The contract went to Jontek. It was awarded on 23 April 2025. The contract value is £84,369. The contract runs from 31 May 2025 to 31 May 2027. It lasts 2 years.
It is run as a below threshold - without competition. Find a Tender published it on 30 May 2025. The notice number is 028892-2025. The OCDS ID is ocds-h6vhtk-052a03.
Summary of the contracting process
Middlesbrough Council has completed a procurement process identified as "Jontek Answerlink," which focuses on their Connect service. This service operates in Middlesbrough, UKC12 region, providing community alarm, monitoring, and response for about 3,700 users. The procurement, under the legal framework of UKPGA 2023/54, was conducted using a direct method, specifically "Below threshold - without competition," indicating that it did not involve a competitive tendering process.
The procurement falls under the "services" category with aspects related to health, social work, and software package services. The contract, awarded to Jontek Ltd, commenced on 1st June 2025 and will run until 31st May 2027.
Smaller enterprises, particularly those classified as SMEs, could stand to benefit by understanding how tailored solutions for local government authorities are managed and delivered, especially in service domains requiring constant operational support like community monitoring systems. Studying such partnerships can illuminate pathways for growth and competitive positioning in the public sector procurement landscape, particularly for entities offering direct, reliable, and specialised service packages.
The notice in full
Middlesbrough Council's Connect service delivers the Community alarm, monitoring and response service to approximately 3700 service users across Middlesbrough, this includes Telecare service users who's eligibility is assessed through Social Care and who Middlesbrough Council have a requirement to support. The Connect service runs 24 hours a day 7 days a week and receives over 100,000 calls through the Jontek Answerlink system.
Lots: no lot details came through with this notice. The official notice and the tender pack have the full breakdown.
Key facts
Contract
- Service
- Other health and social care
- Procurement type
- Standard
- Category
- Services
- Contract period
- 31 May 2025 to 31 May 2027 (2 years)
- Awarded to
- Jontek
- Number of suppliers
- 1
Procedure
- Notice type
- UK7 - Contract Details Notice
- Procurement method
- Direct
- Procedure
- Below threshold - without competition
- Current stage
- Award
- Stages so far
- Award
- Published on
- Find a Tender Service
- Awardee scale
- SME
Values
- Contracts value
- £84,369
Not stated in the notice: tender value, lots value, awards value.
Status
- Tender
- Complete
- Lots
- Complete
- Awards
- Active
- Contracts
- Active
References
- Find a Tender notice
- 028892-2025
- Open Contracting ID
- ocds-h6vhtk-052a03
- CPV code
- 48000000 - Software package and information systems; 85000000 - Health and social work services
- CPV division
- 48 - Software package and information systems; 85 - Health and social work services
Location
- Local authority
- Middlesbrough
- Town
- Cleveland
- Postcode
- TS1 9FT
- Electoral ward
- Newport
- Constituency
- Middlesbrough and Thornaby East
- Region
- North East
- Sub-region
- South Teesside
- Area
- Tees Valley
- Country
- England
Buyer and supplier
Contracting authority
- Organisation
- Middlesbrough Council
- Category
- Services
- Address
- Middlesbrough, TS1 9FT · North East · England
Not stated in the notice: contact, phone.
Awarded supplier
- Supplier
- Jontek
- Awardee scale
- SME
- Number of suppliers
- 1
- Awards value
- Not stated
- Company record
- Search Companies House
Documents and links
Questions about Jontek Answerlink
Who won the Jontek Answerlink contract?
Middlesbrough Council awarded the contract to Jontek on 23 April 2025. It is due to end on 31 May 2027, which is when a re-tender would normally follow.
How much is the Jontek Answerlink contract worth?
The contract value is £84,369. The contract runs from 31 May 2025 to 31 May 2027 (2 years).
Who is the buyer for Jontek Answerlink?
Middlesbrough Council, based in Middlesbrough, North East.
Get ready for the next round
Contracts like this come back. We help care providers build the evidence, policies and case studies a buyer scores, so you are ready when the re-tender opens.
What to do next
- This contract has been awarded.
- It is due to end on 31 May 2027.
- A re-tender usually follows near the end.
- Build your evidence and case studies now.
- Keep your policies and training records current.
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