Primary Care Support Services
Overview
Summary, notice description and lot information
NHS England, based in Leeds, is undertaking preliminary market engagement to procure Primary Care Support Services, specifically focusing on Administration Services. This initiative, classified under administrative healthcare and related services, aims to streamline primary care delivery across England, including payment, registration, and medical records administration. The procurement process is currently in the planning stage, with key activities and engagement details scheduled on May 22, 2025.
Interested suppliers are invited to participate in an online webinar on June 3, 2025, with registration closing by noon on June 2, 2025. The tender provides opportunities for businesses that can deliver administrative and back-office functions to establish a long-term working relationship. This procurement offers a promising avenue for business growth, particularly for small and medium-sized enterprises (SMEs) skilled in administrative healthcare services and related IT solutions.
The tender spans crucial industry categories such as healthcare administration, pension services, and accounting, with a projected contract value of £350 million. Given the comprehensive nature of these support services, businesses that excel in efficient service delivery and can adapt to the evolving needs of primary care contractors, like GPs and pharmacists, will find this opportunity advantageous. The contract period is set to begin in September 2026 and extends up to August 2036, offering sustained business engagement for successfully competing suppliers.
NHS England are conducting pre-market engagement for Primary Care Support Services: Administration Services The Procurement Act 2023 allows market testing and supports contracting authorities and the market to prepare for upcoming procurements. NHS England aims to ensure more effective and efficient procurement processes and intends to engage early and widely with the market to allow opportunities to shape its requirements. The initial aim of the pre-tender market engagement is to make interested parties aware of upcoming tenders for Primary Care Support Services:
- Service one: Administration Services Furthermore, NHS England is keen to use the responses to understand from the market whether there is adequate interest in the proposed procurement activity and whether the market will be in a position to bid for and deliver the specified services. Primary Care Support Services (PCSS) are essential administration services underpinning provision of primary care in England and consists of a range of services to support primary care delivery. The current contract provides a range of administrative and back-office functions supporting primary care contractors (GPs, Pharmacists, Dentists and Opticians) in England. The service lines that the current contract covers are:
- Payment Services (GP, Ophthalmic & Pharmacy contractors)
- GP Pensions Administration Services
- Patient Registration Services
- Medical Records Administrations and Movement Services
- Medical and Controlled Stationary Supplies Delivery Services
- National Performers Lists Administration Services
- Pharmacy Market Entry Administration Services
N/A
Procurement Classification
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Contract Values
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The contract period is seven years.
Key Dates
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Notice Status
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Contracting Authority
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Awarded Supplier
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Documents & Links
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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector.
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