Problem Debt Customer Engagement
Overview
Summary, notice description and lot information
The procurement process titled "Problem Debt Customer Engagement" was conducted by Folkestone and Hythe District Council, located in Folkestone, England. This contract, classified under the CPV code 79940000 for Collection Agency Services and additional classification for Administrative Social Services, has recently reached the award stage. The procurement method employed was a direct award, reflecting a streamlined process.
Key dates include the contract period from 10th September 2024 to 9th September 2025, with SIGMA CONNECTED LTD, a large-scale supplier, being the awarded contractor. The process is designed to provide holistic support to residents in the South East, United Kingdom, to aid in resolving various bills and improving council engagement. This tender offers significant opportunities for businesses involved in customer engagement and debt management, particularly those with expertise in administrative social services.
The procurement method highlights the Council's preference for direct interaction, suggesting a suitability for businesses capable of providing immediate and effective solutions. The contract, valued at £40,000, aligns with the needs of SMEs and VCSEs, presenting a lucrative opportunity for smaller organisations looking to expand their client base and expertise in public sector contracts.
ReachOut takes a holistic approach to supporting residents, helping them to resolve all their bills, guiding residents to support for their physical, mental and financial wellbeing. Calling residents over a two week contact strategy, ReachOut promote the support available directly from FHDC, increasing engagement with the council and the uptake of support. This also aims to drive down Council debt and prevent vulnerable households being passed through to enforcement.
Procurement Classification
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Contract Values
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The contract period is one year.
Key Dates
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Notice Status
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Contracting Authority
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Awarded Supplier
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Documents & Links
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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector.
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