Information, Advice & Guidance for RBWM

The Royal Borough of Windsor and Maidenhead is procuring an Information, Advice and Guidance (IAG) service that gives residents accessible, resident focused support across Windsor, Maidenhead and Ascot. The provider will offer several ways in: face to face sessions, telephone support and digital access, together with community outreach.

The service must meet volumes, performance standards and requirements set by the council, so that residents' issues are resolved quickly, crises are prevented and residents see positive outcomes. Value, term and evaluation: the single lot contract is valued at £124,000 excluding VAT (£148,000 including VAT). It is planned to run from 1 April 2027 to 31 March 2028, with two possible one year extensions to 31 March 2030.

Bids are evaluated on technical quality, weighted at 100%, and the opportunity is marked as suitable for SMEs and VCSEs. How to bid: the council is using the open procedure, and tenders must be submitted in English through the BravoSolution portal (public.bravosolution.co.uk) by 13:00 UTC on 19 November 2026. Clarification questions closed at 13:00 UTC on 10 November 2026.

Care Sync's advice: because the whole score rests on technical quality, your method statements decide the result. Show how each channel will reach residents who find it hard to get help, and give figures for the volumes and response times you can meet.