Where Care Excellence Meets Business Success. Transform your operations today - 0333 577 0877
We are here to help 24/7.

Awarded· 22 Jan 2025

Community Pain Management Service

NHS Shropshire, Telford and Wrekin Integrated Care Board · Telford and Wrekin, West Midlands

NHS Shropshire, Telford and Wrekin Integrated Care Board has awarded Community Pain Management Service. It is a contract for other health and social care in Telford and Wrekin.

Source: Find a Tender, published 29 May 2025. Details are refreshed every 30 minutes.

Key dates

  1. 2025

    Contract awarded

    Connect Health Pain Services

  2. 2025

    Award notice published

    Award Notice · 14:28

    View notice
  3. 2025

    Tender notice updated

    Tender Notice · 09:06

    View notice
01

About this tender

In brief

NHS Shropshire, Telford and Wrekin Integrated Care Board has awarded Community Pain Management Service. It is a contract for other health and social care in Telford and Wrekin. The contract went to Connect Health Pain Services. It was awarded on 22 January 2025. The contract value is £855,187.

It is run as an award procedure without prior publication of a call for competition. Find a Tender published it on 29 May 2025. The notice number is 028346-2025. The OCDS ID is ocds-h6vhtk-04e963.

Summary of the contracting process

The procurement process for the "Community Pain Management Service" is being managed by NHS Shropshire, Telford and Wrekin Integrated Care Board, located in Telford, United Kingdom. The procurement falls under the category of community health services, specifically targeting the provision of pain management services. This process represents a completed stage, as the Intention to Award Notice has evolved into an active contract awarded to Connect Health Pain Services Limited.

Key dates include the contract award date of 1st April 2025, with the service agreement lasting until 31st March 2026. The contract's value is £855,187.00 and the procurement method used was a direct award, facilitated under the Health Care Services (Provider Selection Regime) Regulations 2023 without prior publication of a call for competition.

Large-scale providers, similar to Connect Health Pain Services Limited, with the capability to deliver comprehensive, multidisciplinary approaches to treatment, including physiological and psychological therapies, align well with the requirements.

The notice in full

This Intention to Award Notice is issued in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. The Procurement relates to the provision of Community Pain Services.

Lots (1)

  1. 01

    Lot 1Cancelled

    This Intention to Award Notice is issued in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. The Procurement relates to the provision of Community Pain Services. The ICB holds a contract with Connect Health for a Community Pain Service.

    The service consists of the following elements:

    • Triage - A clinician triages all pain management referrals and, if not suitable for the community service, these are referred to secondary care via RAS and TRAQs.
    • Assessment - Assessment is carried out via a multi-disciplinary approach most deemed appropriate at triage. This takes place within four (4) weeks of referral.
    • Treatments and Interventions - This is a multi-disciplinary approach which may include medication management, physiotherapy, psychological therapy (including cognitive behavioural therapy (CBT)), promoting self-management techniques and a limited number of invasive interventions (in line with NICE guidelines and the NHS STW Value Based Commissioning policy).

    NHS STW is satisfied that the requirements for the provision of health care services are not changing considerably, i.e., they don't meet the considerable change threshold as set out in Regulation 6(10). The intention is to award a contract to Connect Health, the existing provider, via the Health Care Services (Provider Selection Regime) Regulations 2023, Regulation 9, Direct Award C.

    The contract period shall be for a period 12-months from 1st April 2025 to 31st March 2026. The estimated contract value is PS855,187.00. During the 12-month period the ICB intends to re-design and re-commission this service.

02

Key facts

Every field the notice carries. Anything it leaves blank is listed under its table.

Contract

Service
Other health and social care
Procurement type
Standard
Category
Services
Contract period
Not specified - Not specified
Lots
1
Awarded to
Connect Health Pain Services
Number of suppliers
1

Procedure

Notice type
Tender Notice
Procurement method
Limited
Procedure
Award procedure without prior publication of a call for competition
Current stage
Award
Stages so far
Tender, Award
Published on
Find a Tender Service
Awardee scale
Large

Values

Contracts value
£855,187

Not stated in the notice: tender value, lots value, awards value.

Status

Tender
Complete
Lots
Cancelled
Awards
Active
Contracts
Active

References

Find a Tender notice
028346-2025
Open Contracting ID
ocds-h6vhtk-04e963
CPV code
85323000 - Community health services
CPV division
85 - Health and social work services
03

Location

NHS Shropshire, Telford and Wrekin Integrated Care Board is based in Telford and Wrekin. The area the service covers can be wider, so check the notice and the lots.
Local authority
Telford and Wrekin
Town
Telford
Postcode
TF1 1LX
Electoral ward
Haygate & Park
Constituency
The Wrekin
Delivery area
Telford and Wrekin
Region
West Midlands
Sub-region
Telford and Wrekin
Area
Shropshire and Staffordshire
Country
England
04

Buyer and supplier

Contracting authority

Organisation
NHS Shropshire, Telford and Wrekin Integrated Care Board
Category
Services
Contact
Hayley Smith
Phone
+44 7770493216
Address
Telford, TF1 1LX · West Midlands · England
Call +44 7770493216

Awarded supplier

Supplier
Connect Health Pain Services
Awardee scale
Large
Number of suppliers
1
Awards value
Not stated
05

Documents and links

Official sources for this notice. The tender pack itself sits on the buyer's portal.
06

Questions about Community Pain Management Service

Who won the Community Pain Management Service contract?

NHS Shropshire, Telford and Wrekin Integrated Care Board awarded the contract to Connect Health Pain Services on 22 January 2025.

How much is the Community Pain Management Service contract worth?

The contract value is £855,187.

Who is the buyer for Community Pain Management Service?

NHS Shropshire, Telford and Wrekin Integrated Care Board, based in Telford and Wrekin, West Midlands. The named contact is Hayley Smith, on +44 7770493216.

Get ready for the next round

Contracts like this come back. We help care providers build the evidence, policies and case studies a buyer scores, so you are ready when the re-tender opens.

What to do next

  1. This contract has been awarded.
  2. A re-tender usually follows near the end.
  3. Build your evidence and case studies now.
  4. Keep your policies and training records current.