Awarded· 21 Apr 2025
Provision of Communicator Guide and Intervenor Services
Hertfordshire County Council · East Hertfordshire, East
Hertfordshire County Council has awarded Provision of Communicator Guide and Intervenor Services. It is a contract for other health and social care in East Hertfordshire.
Source: Find a Tender, published 8 May 2025. Details are refreshed every 30 minutes.
Key dates
2025
Contract awarded
Action Deafness
2025
Award notice published
UK6 - Contract Award Notice · 13:18
View notice2025
Award notice published
UK5 - Transparency Notice · 13:08
View notice2025
Contract starts
2025
Award notice published
UK7 - Contract Details Notice · 11:00
View notice2026
Contract ends
1½ years after it starts
About this tender
In brief
Hertfordshire County Council has awarded Provision of Communicator Guide and Intervenor Services. It is a contract for other health and social care in East Hertfordshire. The contract went to Action Deafness. It was awarded on 21 April 2025. The contract value is £904,000. The contract runs from 2 May 2025 to 31 October 2026. It lasts 1½ years.
It is run as a direct award. The buyer marks it as suitable for SMEs and VCSEs. Find a Tender published it on 8 May 2025. The notice number is 019673-2025. The OCDS ID is ocds-h6vhtk-0505ac.
Summary of the contracting process
The procurement process initiated by Hertfordshire County Council focuses on the provision of Communicator Guide and Intervenor Services, classified under the health and social work services category (CPV: 85000000). This direct award was necessitated by urgent requirements to replace the current service provider that could only offer a limited extension beyond 31st March 2025.
The contract spans 18 months, from 3rd May 2025 to 31st October 2026, addressing the local authority's legal obligations to support individuals with deafblindness. The buyer, Hertfordshire County Council, is a sub-central government authority based in Hertford, United Kingdom (region UKH23). The procurement stage is complete, with the award being made to Action Deafness, an SME located in Leicester.
Enterprises capable of providing skilled guiding and specialised communication systems can significantly benefit by expanding into this niche market. The contract's light touch regime may be especially appealing to SMEs and similar entities capable of delivering bespoke, compassionate care solutions.
The notice in full
This is an 18 month contract to provide communicator guide and intervenor services. Communicator guides work with people who acquire deafblindness, helping them with everyday tasks such as shopping, going to the doctors and going to the gym. The guides are trained in safe guiding skills to support with mobility.
They will help the Deafblind person to adjust to life as their eyesight and hearing gets worse. For example, they might train the person to use hands-on signing or the Deafblind manual alphabet. Intervenors work with children and adults who have had deafblindness from birth.
Their role is similar to a communicator guide but they will also help to develop a special communication system.
Lots: no lot details came through with this notice. The official notice and the tender pack have the full breakdown.
Key facts
Contract
- Service
- Other health and social care
- Procurement type
- Standard
- Category
- Services
- Contract period
- 2 May 2025 to 31 Oct 2026 (1½ years)
- Suitable for
- Small and medium sized businesses (SMEs); Voluntary, community and social enterprises (VCSEs)
- Awarded to
- Action Deafness
- Number of suppliers
- 1
Procedure
- Notice type
- UK7 - Contract Details Notice
- Procurement method
- Direct
- Procedure
- Direct award
- Current stage
- Award
- Stages so far
- Award
- Published on
- Find a Tender Service
- Awardee scale
- SME
Values
- Awards value
- £904,000
- Contracts value
- £904,000
Not stated in the notice: tender value, lots value.
Status
- Tender
- Complete
- Lots
- Complete
- Awards
- Active
- Contracts
- Active
References
- Find a Tender notice
- 019673-2025
- Open Contracting ID
- ocds-h6vhtk-0505ac
- CPV code
- 85000000 - Health and social work services
- CPV division
- 85 - Health and social work services
Location
- Local authority
- East Hertfordshire
- Town
- Stevenage
- Postcode
- SG13 8DQ
- Electoral ward
- Hertford Castle
- Constituency
- Hertford and Stortford
- Region
- East
- Sub-region
- North and East Hertfordshire
- Area
- Bedfordshire and Hertfordshire
- Country
- England
Buyer and supplier
Contracting authority
- Organisation
- Hertfordshire County Council
- Category
- Services
- Address
- Hertford, SG13 8DQ · East · England
Not stated in the notice: contact, phone.
Awarded supplier
- Supplier
- Action Deafness
- Awardee scale
- SME
- Number of suppliers
- 1
- Awards value
- £904,000
- Company record
- Search Companies House
Documents and links
- Contract details notice on Find a Tenderfind-tender.service.gov.uk/Notice/019673-2025
- Contract award notice on Find a Tenderfind-tender.service.gov.uk/Notice/016259-2025
- Transparency notice on Find a Tenderfind-tender.service.gov.uk/Notice/016252-2025
- Legislation.gov.uklegislation.gov.uk/ukpga/2023/54/contents
- OCDS record ocds-h6vhtk-0505ac (JSON)find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h…
Questions about Provision of Communicator Guide and Intervenor Services
Who won the Provision of Communicator Guide and Intervenor Services contract?
Hertfordshire County Council awarded the contract to Action Deafness on 21 April 2025. It is due to end on 31 October 2026, which is when a re-tender would normally follow.
How much is the Provision of Communicator Guide and Intervenor Services contract worth?
The contract value is £904,000. The contract runs from 2 May 2025 to 31 October 2026 (1½ years).
Who is the buyer for Provision of Communicator Guide and Intervenor Services?
Hertfordshire County Council, based in East Hertfordshire, East.
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What to do next
- This contract has been awarded.
- It is due to end on 31 October 2026.
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