Provision of Communicator Guide and Intervenor Services
Overview
Summary, notice description and lot information
The procurement process initiated by Hertfordshire County Council focuses on the provision of Communicator Guide and Intervenor Services, classified under the health and social work services category (CPV: 85000000). This direct award was necessitated by urgent requirements to replace the current service provider that could only offer a limited extension beyond 31st March 2025. The contract spans 18 months, from 3rd May 2025 to 31st October 2026, addressing the local authority's legal obligations to support individuals with deafblindness.
The buyer, Hertfordshire County Council, is a sub-central government authority based in Hertford, United Kingdom (region UKH23). The procurement stage is complete, with the award being made to Action Deafness, an SME located in Leicester. This tender creates valuable opportunities for businesses in the healthcare and social services sectors, particularly those experienced in tailoring services to individuals with sensory impairments.
Enterprises capable of providing skilled guiding and specialised communication systems can significantly benefit by expanding into this niche market. The direct award indicates a vital service requirement, presenting a growth opportunity for service providers adept at fulfilling the specified legal and support obligations for deafblind individuals. The contract's light touch regime may be especially appealing to SMEs and similar entities capable of delivering bespoke, compassionate care solutions.
This is an 18 month contract to provide communicator guide and intervenor services. Communicator guides work with people who acquire deafblindness, helping them with everyday tasks such as shopping, going to the doctors and going to the gym. The guides are trained in safe guiding skills to support with mobility.
They will help the Deafblind person to adjust to life as their eyesight and hearing gets worse. For example, they might train the person to use hands-on signing or the Deafblind manual alphabet. Intervenors work with children and adults who have had deafblindness from birth.
Their role is similar to a communicator guide but they will also help to develop a special communication system.
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The contract period is one year.
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