HCC - 07/25 - Contract for the Provision of an Intensive Outreach Service
Overview
Summary, notice description and lot information
Hertfordshire County Council has awarded a contract for the Provision of an Intensive Outreach Service, focused on community health services. The service targets care leavers aged 18-25 in the UK region, requiring intensive one-on-one support to prevent homelessness. The contract was awarded on 11th August 2025, following a direct award under the Provider Selection Regime, bypassing the Public Contracts Regulations 2015.
It commenced on the same date, running until 31st March 2028 with a potential two-year extension option. The contract value totals £232,000, laying a foundational budget for extensive service delivery tailored to complex housing needs. Businesses within the community health services sector, particularly those with experience in youth support and homelessness prevention, stand to gain from this project.
This tender presents a growth opportunity for small to medium enterprises adept at delivering intensive social care services, equipped with skills in independent living coaching, financial education, and fostering trust-based relationships. The chosen service provider, Herts Young Homeless Group, a recognised SME, exemplifies the type of adaptable and committed service delivery expected in fulfilling such contracts, potentially inspiring similar organisations to pursue future opportunities within this framework.
The Intensive Outreach Service provides support for care leavers aged 18-25 who require intensive 1-1 support in order to improve their housing situation and avoid rough sleeping. It aims to help care leavers who are at risk of losing their accommodation or are currently homeless and have very complex housing needs and require intensive support to engage with services effectively. The workers are able to provide intensive, focused support over a period of 6 months to build relationships of trust.
The service provides solution focused support in areas such as general tenancy sustainment, independent living skills, budgeting, education and training, and debt advice.
The Council is intending to award this contract to our existing provider following Direct Award Process C under the Provider Selection Regime (PSR.) The contract will commence on 17th July 2025 until 16th July 2028, (with the option to extend for 2 years.) The approximate life time value of this contract is stated in II.1.7 above and includes the value of any possible extensions.
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